Feature Requests

As a user, I would like the default text opt-in that is required to include either the interested vehicle information or the trade-in vehicle to have a better chance of engaging the customer. When an interested vehicle exists on an Open Deal, verbiage should be added to the default opt-in to reflect the interested vehicle. Hello {Customer First Name}, this is {User First and Last Name} with {Dealership Name}. Thank you for your interest in a {Vehicle Year} {Vehicle Make} (Vehicle Model}! May I communicate with you via text? Reply YES to confirm, or reply STOP at anytime to end. HELP for help. Msg freq varies. Msg & data rates may apply When a trade-in vehicle exists on an Open Deal AND no interested vehicle exists, verbiage should be added to the default opt-in to reflect the trade vehicle. Hello {Customer First Name}, this is {User First and Last Name} with {Dealership Name}. Thank you for your interest in receiving an offer on your {Vehicle Year} {Vehicle Make} (Vehicle Model}! May I communicate with you via text? Reply YES to confirm, or reply STOP at anytime to end. HELP for help. Msg freq varies. Msg & data rates may apply

Add the ability to text a vehicle brochure.

I would love to see the ability to 'like' text messages, similar to how it works on iPhone. This feature would allow users to quickly express reactions or acknowledgment without needing to send a full reply. It would be a simple, convenient way to engage with messages and enhance the overall messaging experience. A thumbs-up or heart reaction would be especially helpful for situations where a response isn't necessary, but the sender’s message still deserves recognition.

There needs to be a way to cancel and stop texts or emails waiting to respond to in the case of a customer dead deal, order what will be reached out to at a set future date or sold customers. If we are able to manually remove these from the stores "unreplied" tab, we can keep the clutter from being overwhelming for salesmen.

If a customer replies to the Opt In text with something other than Yes or No, is the "Please respond with only YES or NO." our only option to send them after? Can it be worded softer? Like "Sorry, this system will not allow text conversation without a response of either YES or NO. Please reply YES or NO."

We are having too many occasions where a customer send a "STOP" to texting, the genius will respond but the notification is still in the "unreplied" bucket. Then we have to ignore the conversation showing that we fumbled the lead. If the Genius already responded, why doesn't the message clear up similar to the rest of the leads?

Basically have a button under the text that will allow you to translate the customers text back to English.

Do we have an unsend feature on texts and emails . We should have a few seconds to unsend in case something is sent in error.

Can you enable a salesperson without desking access to text or email a proposal directly from the customer card?

As a GSM, I frequently get involved during the sales process, especially with internet leads. When texting, I'd like for the recipient to be able identify which texts come from me or the sales person. Of course I introduce myself, but often a sales person jumps back into the texting exchange and a customer could respond to a text, not knowing who the previous text came from. Recently, I've starting using a tag before I type text content- i.e. placing (GSM-TERRY) then text content. This way, the recipient knows it came from me. Texts with no tags are from the sales person, or perhaps, enable texting tag toggles for sales persons also, especially if it's a split deal. I have to type the tag out on every text. I would like to see an option to put an identifier tag at the beginning of the text box so I don't have to type this or a similar tag out each time.