Feature Requests

As a user, I would like the default text opt-in that is required to include either the interested vehicle information or the trade-in vehicle to have a better chance of engaging the customer. When an interested vehicle exists on an Open Deal, verbiage should be added to the default opt-in to reflect the interested vehicle. Hello {Customer First Name}, this is {User First and Last Name} with {Dealership Name}. Thank you for your interest in a {Vehicle Year} {Vehicle Make} (Vehicle Model}! May I communicate with you via text? Reply YES to confirm, or reply STOP at anytime to end. Msg & data rates may apply. When a trade-in vehicle exists on an Open Deal AND no interested vehicle exists, verbiage should be added to the default opt-in to reflect the trade vehicle. Hello {Customer First Name}, this is {User First and Last Name} with {Dealership Name}. Thank you for your interest in receiving an offer on your {Vehicle Year} {Vehicle Make} (Vehicle Model}! May I communicate with you via text? Reply YES to confirm, or reply STOP at anytime to end. Msg & data rates may apply.

It would be lovely if when we are replying to text messages it automatically sends from the original sender like it does when we are replying to emails. We often respond to text messages for our fellow coworkers and it confuses the customer if we forget to change the "send as" name.

I am part of the BDC department, when going through previous customers trying to opt them in to texting I always get told I hit a limit. Is there are way for there not to be a limit?? It slows me down a lot.

There should be a feature where you can mark a text as read. There can be numerous reasons we would not need to respond to a text. Such as a like or derogatory messaging or someone just acknowledging your message.

Can we please stop when a customer "Likes" a text having it come in as a text from the customer and thereby being an "Unanswered" Text. It is artificially increasing our Fumble rate and there is no easy way of clearing it out without replying AGAIN to the customer with a thumbs up or something which is awkward at that point.

Add the ability to text a vehicle brochure.

I would like the ability to send multiple customer a message in the same conversation. For example: a customer & their cosigner or a husband and wife in the same conversation.

We recently worked with a customer that was sending pictures of his trade. The text were showing that they were not sending on his end. When they finally came through, they came in seperately and not grouped together in 1 message. They kept coming through over and over again. 84 times to be exact. Obviously we can't respond to every single message. This took our response fumble from 0% to 11% when there was never a fumble. This needs to fixed by the pictures grouping together in 1 text, or the system recognizing the same message being sent multiple times, or have different rules for multimedia texts as customer usually send more than 1 picture.

Sometimes in my off hours I found myself scrolling through the CRM and pre-writing a text message I plan to send someone when it's a more appropriate hour to communicate with them, then saving that as a Note, to be copied and pasted later. (No one wants to wake up to a 2am text message haha) It would be great if I could write those text messages and schedule them to be automatically sent during more appropriate times. Especially for customers who work night shift and our usually unavailable, sleeping, during the day.

A cancellation of an appointment almost always opts a customer out. Sure I can have them opt back in but we all know how it is. STOP should end texting. It's difficult to reschedule when I can't use a customers' preferred method of communication.