Feature Requests

Salesperson should be able to see if a customer open their text just like and email.

There should be a feature where you can mark a text as read. There can be numerous reasons we would not need to respond to a text. Such as a like or derogatory messaging or someone just acknowledging your message.

ability to personalize the first line of the opt in text. The AI tool is able to and it seems to get more responses. We should have the same ability. The current message is not personal and too bland. Give us the ability to add an opening line., followed by the standard message.

Can text opt-outs be no longer counted as fumbles PLEASE?

A salesperson or manager could compose the message while they are actively working the lead, select Send Later, choose the desired date/time, and have DriveCentric automatically send it at that time. Better timing and engagement: Allows messages to reach customers at times they are more likely to read and respond. After-hours lead handling: A salesperson working a lead late at night can prepare the response immediately but schedule the text for an appropriate time the following morning.

I love the added feature for acknowledging reactions - can we get the same feature for when the customer texts back "C" to confirm an appointment?

I am part of the BDC department, when going through previous customers trying to opt them in to texting I always get told I hit a limit. Is there are way for there not to be a limit?? It slows me down a lot.

Add the ability to text a vehicle brochure.

the text opt-in is hard coded to send to leads that have a phone number, and there is no logic in place to read the lead and look for comments to understand "should we text or should we not text".

I would like the ability to send multiple customer a message in the same conversation. For example: a customer & their cosigner or a husband and wife in the same conversation.