Feature Requests

As a user, when a customer replies with a text reaction, a liked text, or a single emoji, I should not be required to ignore it for it to count against my response and Fumble reporting metrics. I should be able to acknowledge receipt of the reaction or message, removing the Unreplied message from the sidebar, and the acknowledgement should be considered within Reporting.

Salesperson should be able to see if a customer open their text just like and email.

Can text opt-outs be no longer counted as fumbles PLEASE?

There should be a feature where you can mark a text as read. There can be numerous reasons we would not need to respond to a text. Such as a like or derogatory messaging or someone just acknowledging your message.

Just like email signatures, having a text message signature would work wonders to let the customer know who they are speaking with without having to constantly type name and dealership.

Problem There are currently two ways a customer can be opted out of texts in DriveCentric - either unsubscribed within the platform, or by replying STOP by text. The issue is that these two statuses aren't combined anywhere, so when a customer list gets exported, both types don't show up together. This means customers who should NOT be texted are very likely being texted. Any dealer sharing exported lists with a BDC, private sale company, agency, or third-party text tool has no way to pass along a complete picture of who has opted out - so those partners end up working from incomplete data, even when they're trying to do the right thing. Why it matters Both TCPA in the U.S. and CASL in Canada require that opt-outs be respected no matter where customer data ends up. Right now the export data doesn't make that possible, which creates real compliance risk for any client sharing lists downstream - and it's not something a downstream partner can fix on their own without the right data coming out of DriveCentric in the first place. What we're asking for A single "do not text" field on customer records that is true if the customer has opted out for any reason — platform unsubscribe or STOP reply. OR both an Opted Out Text field AND Unsubscribed Text field to ensure full coverage. That field included in all exports by default. The ability to filter out do-not-text customers before exporting, so they never make it into a shared list. Clear documentation on what each opt-out status means so dealers and partners know how to interpret the data.

whenever a customer name is not given during the lead submission...the customer is given the name NotGiven NotGiven for first and last name. So when the A.I. ask the customer to opt in to text messaging it says the following: "Good afternoon Notgiven! This is Steven Vincent from Serra Hyundai. May I text you? Reply YES to confirm, or reply STOP at anytime to end. Msg & data rates may apply." Is there away for the A.i. to recognize that this is not an actual name and just start the request with "Good afternoon! This is...." It kind of make us look rude and unprofessional...and probably confusing for the customer...thanks Brett Hickman Serra Hyundai 205-223-2894 cell

whenever a customer name is not given during the lead submission...the customer is given the name NotGiven NotGiven for first and last name. So when the A.I. ask the customer to opt in to text messaging it says the following: "Good afternoon Notgiven! This is Steven Vincent from Serra Hyundai. May I text you? Reply YES to confirm, or reply STOP at anytime to end. Msg & data rates may apply." Is there away for the A.i. to recognize that this is not an actual name and just start the request with "Good afternoon! This is...." It kind of make us look rude and unprofessional...and probably confusing for the customer...thanks Brett Hickman Serra Hyundai 205-223-2894 cell

If someone sends you a text first the system should opt them in, you should not have to send an opt in text

I've had many customer texting me voice notes / voice messages and I haven't been able to listen to them. It should be allowed at least received them.