Feature Requests

In title

Apparently we have to go to different tabs to see leads in certain status, date, time. We should have a place where all the leads show no matter what.

This issue was raised previously more than once (e.g. https://drivecentric.canny.io/feature-requests/p/log-out-time-frame ) and closed with no change made. I want to re-initiate with additional info... For GMs and Group execs who monitor DriveCentric, but not multiple times an hour like a Sales Manager or Sales Consultant would to keep the session active, a 1-hour logoff time limit is too short. We are often in meetings only to go back to DriveCentric an hour and 5 min later where we have to log back in. This is in addition to al the reasons noted in previous cases regarding this 1-hour auto-logoff issue. I was also previously told this 1-hour time limit has to do with SOC2 compliance. But that is simply not true at all. SOC2 does not require a specific time limit for automatically ending sessions; just a "reasonable" time period, which could be 5 minutes or 24 hours depending on the typical business and user needs. The answer given to the case noted above was "Our goal is to keep your store's data as safe as possible and having an auto log out after an hour of inactivity helps accomplish this!" That is simply not an acceptable response given the above.

Add CTRL+Enter to save a note for phone calls. When sending a text message the enter key will go to the next line and CTRL+Enter will send the text. This UI element isn't consistent with other text fields. It would be nice if it was.

The website is slow as is the app. I et multiple notifications for the same person......too late

We need a way to bring in customer lists from Excel or CSV files without manually entering each record. This is especially useful when we get lists from third-party vendors or want to upload prospects for a campaign. The ideal solution would let us: Upload an Excel or CSV file and map columns to customer fields (name, phone, email, address, vehicle VIN, mileage, etc.) Choose how to handle duplicates: skip them, tag them only, or tag and update their info See a results report showing what was created, updated, or ignored Apply tags to every record in the import for easy segmentation, follow-up, and redistribution This would save significant time for stores running campaigns or onboarding lists from outside sources, and keep our customer data accurate without creating unnecessary deal records.

Intertwined with the three separate lists I have to go through to follow up with all of my unsold customers are also my ALREADY SOLD customers. Why can't these be removed from the Engaged / Visit / Proposal carousel OR Highlighted in a different color to easily decipher them??????????

When someone ignores the possible duplicates, it clears it from showing up at the top of the customer card unless you go into the dropdown and search duplicates. It is too time consuming to check this for every customer we review. A lot of duplicates get ignored if someone isn't sure or if a salesperson doesn't want to risk splitting a deal..... It would be very helpful to keep our data clean to have a feature that would allow us to see a list of all possible duplicates so we can review them in bulk. Our previous CRM had this feature and it was something that we cleaned up very often.

Requesting that the 1-hour inactivity timeout be made admin-configurable at the rooftop or group level, within bounds DriveCentric defines (e.g., 30 min to 8 hr), defaulted to 1 hour so current behavior is preserved. I've seen the standard response on prior cases citing "compliance rules." Respectfully, the FTC Safeguards Rule (16 CFR Part 314), which governs franchised auto dealers under GLBA, does not prescribe a session timeout value. It is explicitly risk-based: 314.3(a) requires controls "appropriate to" the dealership's size, complexity, and the sensitivity of information, and 314.4(c)(1) tasks the dealership's Qualified Individual with implementing and reviewing its own access controls. The June 2025 FTC FAQs for auto dealers reinforce this. Even HIPAA, which is more prescriptive, treats automatic logoff as an addressable specification (45 CFR 164.312(a)(2)(iii)) that the covered entity configures. For comparison, other major dealership CRM/DMS platforms expose inactivity timeout as an admin-configurable setting and remain in compliance. A fixed, non-configurable value effectively shifts DriveCentric's compliance decision onto every customer with no ability to align it to our written risk assessment, MFA, RBAC, or physical controls — which is the opposite of what 314.4 contemplates. The push-notification workaround addresses one symptom for service advisors but does not address sales, BDC, F&I, or management on desktop, or the underlying timeout. If DriveCentric is relying on a specific regulation or examiner finding for the fixed 1-hour value, please cite it. If the constraint is internal (architecture, SOC 2, insurance), please state that directly so the conversation can proceed on accurate grounds. Thank you, Mark DeGroot — IT, Courtesy CDJR, Grand Rapids, MI

When you post a delivery photo to facebook it would be great if it could include a thank you message and tag the customer so their friends and family will see it.