We had a chat with Cheng on Nov 13th that concluded around 1:30pm MST Basically we are having an issue where, when the customer is not opted in, and there is only a phone number, and we are unable to send one, its still reporting that we haven't sent a video day one. Even though the customer is not opted in, so its not really eligible... Were requesting that the customer does not fall into the eligible bucket until they are actually opted in and can be texted the video. Thank you!