Feature Requests

It would be extremely beneficial to have the ability to create specific business rules based on certain notifications, such as Price Drop Alerts. For example, when a customer receives a Price Drop Alert email, the system could automatically trigger a call and text task for additional follow-up. This would allow us to increase outreach opportunities and take a more proactive approach to customer engagement. By following up directly with a phone call or text, we would have a greater opportunity to connect with the customer, discuss the price reduction, address any questions, and ultimately increase the likelihood of securing an appointment.

It would be beneficial to have the ability to export a list of customers who have received Price Drop Alert emails. If your phone system allows for uploaded contact lists, this could create an additional opportunity for outbound follow-up. By incorporating these customers into a targeted outreach campaign, we could increase contact attempts, create more opportunities for customer engagement, and ultimately improve appointment set rates.

We need a report for price change emails. Currently, we can only see a list of emails sent. We should be able to filter by new/used and date. It would help track buyer behavior to price changes.

Would love to have access to see price change history we are a large high volume dealer and sometimes customer have seen a price that we as salesman do not have access to see, it would be a tremendous time saver

We would like to see how effective the Price Change Email feature really is. Everything should be filterable if possible. Appointments Generated Ability to see detailed reports on conversions, broken down by internet, phone and showroom. How many vehicles were sold? (New or Used) Salesperson Performance based on after the Price Change Email was sent.

Ability to change price change email verbiage to add more info such as "Our pricing updates automatically based on real-time market data, so prices may move up or down as the market shifts."

I need a way to know which tool's price change emails are actually getting opened, since we now use three platforms that offer that. I don't want to inundate our customers, so I need to see the delivered/opened rate for price change emails in Drive. This metric is already tracked to some extent for templates, so seems like a pretty simple addition to the genius dashboard?

Can we please add an email and text msg that sends out price changes!

SEND PRICE UPDATE TO CUSTOMER

The concept behind price change alerts is great. We want useful information for our customers. The issue is 50+ pings on our computer in a 30 second window, especially when we are sitting with a customer. Currently, the only two options are to mute all notifications or turn off notifications for price changes. Most of my team has opted for the latter but it would be fantastic to still be able to get price change alerts without annoying everyone close enough to hear it or turning off audio for other notifications. We would like to see price change alerts but not hear them if this feature could be added. It's distracting for the salesperson and the person looking at numbers so some of us have just turned it off completely. Thank you for your time.