Feature Requests

We changed the price of a vehicle on 11/11. On 11/17, a new customer visited the store and was looking at that vehicle. He took the vehicle home overnight and returned on 11/18 at 9:30 am. At 10:15 am on 11/18, the system sent the customer the price change email. That could have been a huge mess if the customer had not seen the price online before coming in, and we had given him the original price instead of the internet price. It would be beneficial if only customers with deals on the vehicle before the price change got the price drop alert. It would also be helpful if there were a way to make a slight delay for customers within a week or so of the price change. They could have agreed on numbers, and the deal just simply didn't get closed immediately for some reason. We don't want those customers getting the price change alert in the rare case that happens.

On the price change emails, can we have something added to more clearly show what the original price was? Something like "Price Was:" or "Original Price:" just before would be great.

Price Change Alert emails currently link to the entire New/Used inventory pages. It would streamline the process for customers if they were able to select directly into the specific unit

Ability to unsend emails that Genius sends out about price reductions just in case it is incorrect or the customer has already made a deal on the vehicle. It would be nice to have a feature where we can unsend an email if the customer has not already read it after genius sends out price reductions etc in the case where the customer has already made a deal on the vehicle either sold or pending sale or in one case it was delivered but there was an open deal on the customer card

When the price changes on a VOI by a set amount, it triggers a price change text message as well as the email that's available currently. It would also be nice if it came from the assigned salesperson opposed to the A.I. bot.

The concept behind price change alerts is great. We want useful information for our customers. The issue is 50+ pings on our computer in a 30 second window, especially when we are sitting with a customer. Currently, the only two options are to mute all notifications or turn off notifications for price changes. Most of my team has opted for the latter but it would be fantastic to still be able to get price change alerts without annoying everyone close enough to hear it or turning off audio for other notifications. We would like to see price change alerts but not hear them if this feature could be added. It's distracting for the salesperson and the person looking at numbers so some of us have just turned it off completely. Thank you for your time.

I would love to be able to look at the response rate effectiveness of automated price drop email alerts.