Changelog
Follow up on the latest improvements and updates.
RSS
new
Mobile
Reply in the Same Thread
Now you can reply to customer emails directly within the same thread on mobile. Here’s how:
- On iOS: Tap into the Customer Card → Navigate to the Activity tab → Right swipe the specific email message → Select Reply to respond right from your phone.
- On Android: Tap into the Customer Card → Go to the Activity tab → Long tap the email you want to reply to → Hit Reply and send your message.
Suggest our next feature enhancement HERE!
new
Mobile
Genius Follow-Up Goes Mobile
With this feature you can:
- Handle Genius follow-ups from your phone
- Reply, ignore, unsubscribe, or kill the deal
- View Genius summaries and suggested replies
Suggest our next feature enhancement HERE!
With this feature, you can:
- Instantly score your emails to help avoid spam folders and boost deliverability.
- View tailored recommendations to optimize your email content for better performance.
- Create and manage email blasts effortlessly with a sleek, more intuitive interface.
Suggest our next feature enhancement HERE!
With this feature you can:
- Segment stores for quick, frequent access
- Search for specific stores or segments
- Select multiple stores or entire segments
Suggest our next feature enhancement HERE!
improved
Desk Log Gets a New Look
With this feature you can:
- Use sticky filters and a new source filter
- Print and download your Desk Log metrics
- Enjoy a cleaner, more intuitive design
Suggest our next feature enhancement HERE!
new
Mobile
Mobile Uploads Are Here!
Now you can upload documents to Portal straight from the mobile app!
Suggest our next feature enhancement HERE!
Now, stores can enable or disable this ability within
Permission Groups
, ensuring better control over customer assignments.Suggest our next feature enhancement HERE!
AIM now offers a feature that helps you reach your customers more effectively. With AIM Campaigns, you can:
- Choose from suggested campaigns or create your own
- View real-time details like audience size and daily message counts
- Track engagement and outreach progress
Suggest our next feature enhancement HERE!
improved
Conversations
Desktop
View Conversations Across Multiple Stores
With this update:
- Users with multi-store access can select multiple stores in Conversations
Suggest our next feature enhancement HERE!
improved
new
BIG Update to the Customer Contact Card!
With this release you can:
- Customize the Customer Contact Card layout to fit your needs
- Know how your customer prefer to be contacted
- Generate a summary of customer communications (for stores with Genius Max)
- Unsubscribe customers from all communications with ease
- Customer Contact Card is open by default
Suggest our next feature enhancement HERE!
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