Reply in the Same Thread

Now you can reply to customer emails directly within the same thread on mobile. Here’s how:

On iOS: Tap into the Customer Card → Navigate to the Activity tab → Right swipe the specific email message → Select Reply to respond right from your phone.
On Android: Tap into the Customer Card → Go to the Activity tab → Long tap the email you want to reply to → Hit Reply and send your message.

Suggest our next feature enhancement HERE!