Feature Requests

I would like a link to the CARFAX Report in Inventory and on Interested Vehicle and Trade-In vehicles. When clicking the link, I would like to be redirected to the CARFAX history and/or report for that vehicle.

Help Us Bring Zoom Phone Integration to Drive Centric! Dealers, we need your support to make this happen! Here’s the situation: Many of us use Zoom Phones as our telephony system because Zoom is a proven leader in communication technology. Zoom offers a robust API that allows seamless integration with other platforms. Unfortunately, Drive Centric (our CRM provider) does not currently integrate directly with Zoom Phones. Instead, we’re forced to use Purple Cloud, which is inefficient and does not meet the needs of modern dealerships. Why does this matter? Efficiency: Direct integration between Zoom Phones and Drive Centric means fewer steps, less manual work, and faster customer interactions. Better Customer Experience: Calls logged automatically in the CRM improve follow-up accuracy and accountability. Cost Savings: Eliminating third-party workarounds reduces complexity and unnecessary expenses. Future-Proofing: Zoom is continuously innovating. Leveraging their API ensures we stay ahead with the best technology. What we’re asking for: Drive Centric already has the ability to integrate with other systems. By prioritizing Zoom Phone integration using Zoom’s published API, they can deliver a solution that benefits all dealers using Zoom. How you can help: Vote for this integration request! Your support will show Drive Centric that this is a high-priority feature for dealers across the network. ✅ Let’s make our CRM work smarter, not harder. Vote today and help us bring Zoom + Drive Centric together!

Currently when a sales rep pushes an appraisal to vauto, they are labelled as the appraiser instead of the sales rep, which is then erased when an actual appraiser opens it in Vauto. Can we please have this changed so that it's useful data in the sales rep line?

Can we add a button at the customer info to get us to the window sticker

Integrate with DNC Registry so customers on that list are flagged as do not call.

Similar to multi-DMS, we would like to set up multiple accounts under the same appraisal provider and choose which provider to push to at any given time.

It would be helpful to be able to see who the advisor was on closed ROs in the system. Currently, if I want to see who the advisor was, I have to log in to the DMS. Also, having the F&I manager attached to the delivered deal would be helpful.

additional functionality that would allow staff to receive notifications when emails are engaged with.

Ability to add customers photos to trade-ins and push that to the appraiser!

I have been with Bell Lexus for over 11 years so I have a huge client base. When transferring my clients over from Dealersocket, the vast majority of the notes about the clients and the transaction are missing. Also, I have been informed that if my clients have had no 2 way communication for 90 days then the client is orphaned.