Feature Requests

Being able to when appraising a trade, to see a Carfax attached underneath where their VIN is decoded. Just like we advertise with preowned cars -- a Carfax attached. It shouldn't be an option that only managers have access too. It's very helpful... most customers have never seen their own Carfax.

Ability to add customers photos to trade-ins and push that to the appraiser!

Integrate with DNC Registry so customers on that list are flagged as do not call.

Ability to integrate with Impel AI

Urban Science has a product called Sales Alert that will report to the CRM when a guest in our system has purchased a vehicle from a competitor in next day time and mark the lead lost in the CRM so we can concentrate our efforts on unsold leads. GM has this set up under DART. It is very affordable, but it does NOT integrate with Drive Centric at this time. We can save many thousands of dollars annually be not burning wages calling and following up with guest who have already purchased. GM reports that competitor CRMs including e-Lead, DealerSocket, and Vinsolutions. We understand this integration has begun but it STALLED. Can you please wrap it up so we can start focusing on unsold leads. We have 914 leads in the last 90 days reported in SALES ALERT as LOST. Without integration we have to look up each one manually in Drive Centric. This is very time consuming. Thank you.

Would be nice to integrate with Zapier for our insurance agents to make keeping customer info in one place.

It makes adding users very easy because the Azure integration connects to our Active Directory and then users are automatically added as we then them to our systems, reducing the amount of work required for user set up of new hires.

Can you please add accu-trade as a possible trade tool integration option.

PLEASE add the ability to push a credit app from DriveCentric to Infobahn (BMW Financial Services’ dealer portal for app submissions.) Right now, we have our salespeople enter the credit app into DriveCentric and, as long as it’s going ANYwhere else they’re done (because we can push to Dealertrack); if it’s for BMWFS they have to enter it in both places, opening up opportunities for more errors and discrepancies.

It would be helpful to be able to see who the advisor was on closed ROs in the system. Currently, if I want to see who the advisor was, I have to log in to the DMS. Also, having the F&I manager attached to the delivered deal would be helpful.