Do Not Call Registry
gathering votes
John Derbak
Integrate with DNC Registry so customers on that list are flagged as do not call.
R
Randy May
I am surprised to see this as a suggestion. I thought this was federal law that it already be this way. This is our 3rd CRM in 12 years and it has been that way on the previous 2.
D
Dan Sayer
There is a proposal introduced last week to amend the TCPA that increases the urgency on this matter. Especially for aging leads that didn't transact with us (90 day old) and those that did (18 months old). If passed, it would just take one call to those customers to violate.
Here is the summary of the proposal: §227(c) DNC Violations: These are violations of the TCPA section prohibiting calls to any number listed on the National DNC, as detailed in §227(c)(5). Unlike the PROA granted under §227(b), the PROA for DNC violations is only triggered when a person receives more than one call that violates the DNC within any 12-month period. If passed, the bills would expand the PROA under §227(b) by enabling consumers to file suit after receiving a single call that violates the DNC and establish $500 as the minimum statutory penalty for DNC violations. Drew Adler we really need some attention here. Our prior CRM had this built in by highlighting the numbers in red on customer records.
Drew Adler
gathering votes
Drew Adler
Thank you everyone for your feedback! We are going to get this in Gathering Feedback status so that other can continue to vote on it. You will receive automatic updates as they are made here.
D
Dan Sayer
Drew Adler I don't think this is a topic to be gathering votes but rather a core security feature for your CRM that just needs to be a base part of a CRM in 2024. Your system currently protects the dealer from themselves but on Texting only. The DNC list is at the core of everything the compliance laws have grown from. Please move this to implementation. Your competitors have this standard and ongoing. Our legal counsel is recommending that we add a process for all leads that checks their numbers against the list and somehow mark that in the CRM. At this point, we'd be adding multiple steps, human steps, to accomplish this. I'd like to keep CYA items like this a "system-step", no failure in process. Thanks.
P
Patty Romeo-VanDyke
We were with eLead and they integrated this. It really should be a MUST for CRMs.