I am surprised to see this as a suggestion. I thought this was federal law that it already be this way. This is our 3rd CRM in 12 years and it has been that way on the previous 2.

There is a proposal introduced last week to amend the TCPA that increases the urgency on this matter. Especially for aging leads that didn't transact with us (90 day old) and those that did (18 months old). If passed, it would just take one call to those customers to violate.

Here is the summary of the proposal: §227(c) DNC Violations: These are violations of the TCPA section prohibiting calls to any number listed on the National DNC, as detailed in §227(c)(5). Unlike the PROA granted under §227(b), the PROA for DNC violations is only triggered when a person receives more than one call that violates the DNC within any 12-month period. If passed, the bills would expand the PROA under §227(b) by enabling consumers to file suit after receiving a single call that violates the DNC and establish $500 as the minimum statutory penalty for DNC violations. Drew Adler we really need some attention here. Our prior CRM had this built in by highlighting the numbers in red on customer records.

Thank you everyone for your feedback! We are going to get this in Gathering Feedback status so that other can continue to vote on it. You will receive automatic updates as they are made here.

We were with eLead and they integrated this. It really should be a MUST for CRMs.