Feature Requests

It would be very helpful for managers to be able to silence conversations that they don't need to personally follow without affecting the visibility for e.g. associated salespeople.

The ability for management to update the notification preferences that are in "My Settings" for each user, such as enabling/disabling "Removed from deal"

The ability to scroll through notifications and leads like the new scrolling through tasks feature. I would use this feature every day. It would be beneficial in time management. I could easily go from one notification to another, one lead to another without having to click out of the opportunity and into the next notification or next lead.

Would love a notification when someone impersonates me vs them having to @ me to see the response.

If a salesperson has store data access and is assigned to a customer, he/she does not get a skate alert when a similar customer is created by another user. I want all skate alerts to be available to all users so they can choose to be alerted when something like this happens, regardless of data access.

I've been trying to think of a way to send additional notifications as reminders for unresponded messages/ leads. It's so easy these days to 'clear all' notifications on your phone and forget about them. I'm constantly reminding my sales team to respond to their customer.

My concern is: conversations/replies from customers no longer show in the 'unreplied' tab. Specifically, not getting direct notifications from our customers that, by a technicality, are addressing our Genius instead of us. And since they are "replying to our AI/Genius" we are not getting directly notified. Make all responses made to the Genius appear the same way as our direct replies appear to us. The genius is not a real person and does not need responses to be directed to "it" instead of going directly to the live agents managing that customer. These responses should not be shuffled and buried in the mix of several other types of notifications under the Bell tab. It should go to the "Unreplied" tab with the other text/email responses from customers who reply directly to you. I would like a better way to organize notifications so you can easily see the ones you care about, such as customers' responses, without them being buried under several other types of notifications under the BELL.

It would be nice to filter from oldest to newest or vice versa in the notification tab. So we have the option to address the older lead/ mentions if needed. Vs scrolling all the want to the bottom.

As a User, I'd like to receive a Notification when I receive an email that goes to Untracked Emails. I'd like a Notification to both my sidebar and mobile app. I'd also like the option to toggle the Notifications on or off in My Settings like I can do with other Notifications.

When a Bdc representative turns over a lead to a salesperson, the messages should always go to the salesperson. When a BDC rep. responds to a message from the customer, the customers responding back will send the notification to the (Bell) notification tab instead of the message tab on the salespersons end. Once the salesperson re engages to the customer he or she will start receiving messages back to the appropriate tab. (In my opinion) once a salesperson is added to the deal, the messages should always go to them in the message tab no matter who is responding. It should never go to the notification tab, unless it's an opened email.