Feature Requests

I want to take a moment to commend the DriveCentric team for building what I truly consider to be one of the most advanced and effective CRM platforms in the automotive industry. The AI capabilities embedded in DriveCentric are, in my experience, far beyond what other dealerships are using, and it has become an indispensable tool for managing customer relationships with precision and efficiency. That said, I would like to raise a specific concern regarding the notification sounds currently in use. While notifications are essential for keeping our team responsive and engaged, the default tones are unfortunately quite jarring and carry negative connotations that can unintentionally disrupt workflow or create an unpleasant atmosphere. Because DriveCentric is designed to empower dealerships and enhance productivity, I believe it would be a significant improvement if users were given the ability to customize or edit these sounds to better suit their environment. Allowing dealerships to select tones that are more neutral, professional, or even uplifting would align perfectly with the innovative spirit of DriveCentric and further distinguish it as a CRM that not only leverages cutting‑edge AI but also pays attention to the finer details of user experience.

Is there a way that a feature can be added so that we can filter out notifications? As far as the side bar showing you new leads, messages etc. It is difficult to see if you have a message when you can see everyone else's messages. Thank you so much

Push, Feed, Desktop notifications for Genius Follow-Up, such as texts or emails from customers to Genius

As a User, I'd like to receive a Notification when I receive an email that goes to Untracked Emails. I'd like a Notification to both my sidebar and mobile app. I'd also like the option to toggle the Notifications on or off in My Settings like I can do with other Notifications.

As the ISM, I often step in and reach out to customers on behalf of our sales team. Right now, the team isn’t being notified when I contact their customers or when those customers respond. To keep everyone aligned and ensure a smooth customer experience, can we add notifications for both situations? This will help us stay on the same page and maintain strong customer relationships.

My concern is: conversations/replies from customers no longer show in the 'unreplied' tab. Specifically, not getting direct notifications from our customers that, by a technicality, are addressing our Genius instead of us. And since they are "replying to our AI/Genius" we are not getting directly notified. Make all responses made to the Genius appear the same way as our direct replies appear to us. The genius is not a real person and does not need responses to be directed to "it" instead of going directly to the live agents managing that customer. These responses should not be shuffled and buried in the mix of several other types of notifications under the Bell tab. It should go to the "Unreplied" tab with the other text/email responses from customers who reply directly to you. I would like a better way to organize notifications so you can easily see the ones you care about, such as customers' responses, without them being buried under several other types of notifications under the BELL.

I would like the option to have Tasks/Reminders pop up on my screen. I set lots of Reminders throughout the day (i.e. watch for 4:00 appointment to show or call Mr. Jones at 5:00) They only show up on my Workplan so I often miss the specific time.

Many times im sending a notification to one of my sales guys, or managers and i want to make sure that they reply back to me. It would be ideal to be be able to see all of the notifications that i have sent in a history format so that i can go back and Crossreference. This could be added to the current format as a 3rd column.

It would be great to be able to pick the kind of sound we want to be played when New Leads come in. Our team shares a small work office and it would be nice to differentiate who exactly is getting a New Lead put in their name. Could also be the same with texts or emails.

Basically, put like a red dot on the favicon like outlook does whenever you have a notification to make the tab stand out more and look urgent.