Feature Requests

We can be in direct communication with a customer and the genius will send messages right over us. It makes us look incompetent and like we aren't communicating with each other from a customers perspective when we have conflicting information being sent on top of what we just sent. If we send the text opt in first and genius comes after then when the customer responds it shows as a reply to genius, so every time athe customer messages the genius does as well. It's very convoluted and many times I have to tell them to ignore it and it's a bot just so they understand what's going on.

it would be great to add dealership address to text confirmation to customers. that way they dont have to go to a maps app to lookup the address of the dealersip. this feature is included in email appointment confirmations but not text appointment confirmations

I would a button to be added where we can turn ANA on and off, multiple times I have been with a customer and another contact me and managers are busy doing other things and I get a fumble. would be nice if I can turn ANA on when I am with customers, break, away from surface and at home and be able to turn her off when I am at my desk.

If a customer has an existing appointment and the customer replies to the Confirmation or Reminder email or text "R" to reschedule, Genius should attempt to reschedule the appointment and notify the associated users on the deal via Genius Follow-Up on the sidebar.

Adding a custom language preference on automatic confirmations

Make a trigger for the genius to follow up after a missed appointment and to ask to reschedule after they missed.

have an arrow to go through genius please. would be a lot easier to go through and check.

It would be beneficial for the AI system to detect and classify out-of-office (OOO) auto‑responses so they are excluded from active engagement workflows. Currently, these messages can trigger repetitive automated replies, resulting in message loops. This behavior creates unnecessary system activity, increases noise in communication logs, and negatively impacts the client experience. Implementing OOO detection logic would improve message routing accuracy, reduce redundant responses, and ensure more efficient and intentional client interactions.

We should be able fire the Genius on any profile, not just active profiles that have been engaged.

Assertive appointment scheduling should be able to only be on active leads and / or sales leads. The genius does not have the ability to schedule service appointments, however with assertive appointment scheduling turned on she is messaging previously sold customers and service customers messages like "I noticed you visited us for service recently, and we’re glad to see you back. What vehicle are you currently driving? If you’d like to stop by again, does a certain day or time work for you?" and if they do respond wanting to schedule a service appointment she sends the scheduling link but redundantly asks if there's a day and time that work.