Pause Genius Appointment Reminders When Customer is Already Checked into the Store | Voters

Pause Genius Appointment Reminders When Customer is Already Checked into the Store

Drew Cusumano

If a customer has an appointment scheduled, but shows up early to the store, Genius should be able to recognize that the customer is checked in, and should not communicate/remind with the customer for confirmation of their appointment when they are already in the store.

Matt Muraski

If they have an open visit, AI should be slilent til checked out and then take propler action of thanking for business or follow up...