The ability to proactively hire/pause/fire Genius is needed for all 3 agents, especially nurturing. Salespeople doing campaign outbound efforts experience Genius getting involved and following the same logic as inbound leads. Poor employee and customer experience ensues.

Need the ability to exclude outbound/campaign sources from Genius/agent interaction. Currently, there is blanket functionality which we have to find creative internal workarounds to manage this. It's discouraging for Salespeople who are doing outbound mining.

Thank you.

+1 on being able to pause and turn back on.

Our AI agent has been reaching out to multiple customers while we are actively communicating with the customer. This has caused an ample amount of confusion with our customers and has also costed us customers.

We just want to pause her! Not fire her forever! PLEASE?

AGREED

yes it would be nice if there was a way to stop genius follow up for customers who should be opted in to texting, but do not want to receive any marketing texts. our customers receive genius follow ups regarding marketing when they've already said they do not want to receive those, and the only way to stop it is by unsubscribing them, but we do not want to do that with all of these customers.

Would be great if there was a separate option in the "Manage Subscriptions" tab to unsubscribe the AI but leave the customer opted in on everything else. Sometimes AIM reaches out to the same customer repeatedly even after they say they are not interested and the only way to stop the AI right now is to unsubscribe the customer completely.

This feature is sometimes too aggressive. It responds before I have a chance to even try to respond first. Maybe also adding a timer of how long before it replies to the first initial lead.

Or a separate Genius subscription - so we can be sure specific customers have genius turned off even if AIM tries to reactivate a dead deal but we'll still be able to text/email them