Hire, Pause & Resume Genius | Voters

Hire, Pause & Resume Genius

gathering votes

Gabriel Pantano

I would a button to be added where we can turn ANA on and off, multiple times I have been with a customer and another contact me and managers are busy doing other things and I get a fumble. would be nice if I can turn ANA on when I am with customers, break, away from surface and at home and be able to turn her off when I am at my desk.

Alex Weidenbenner

Merged in a post:

STOP/RESUME SARAH Button - This is one of those ASAP Requests.

Elias Habibi

I REALLY - REALLY - REALLY need Sarah to stop talking when certain conversations are happening. As a sales manager, trying to appease customers post sale, or after a car sold to someone else, or when the customer and I are having a conversation thats very serious and has nothing to do with setting an appointment or asking "if they need anything" I really have no other way but to emphasize how BADLY I wish I could tell Sarah to shut up. We NEED something that can pause/resume Sarah activity that only a manager can engage.

Lisa Bustos

The ability to proactively hire/pause/fire Genius is needed for all 3 agents, especially nurturing.  Salespeople doing campaign outbound efforts experience Genius getting involved and following the same logic as inbound leads.  Poor employee and customer experience ensues.   
Need the ability to exclude outbound/campaign sources from Genius/agent interaction.  Currently, there is blanket functionality which we have to find creative internal workarounds to manage this.  It's discouraging for Salespeople who are doing outbound mining.  
Thank you.

Dustin Schuler

+1 on being able to pause and turn back on.

Alexandria Blair

Our AI agent has been reaching out to multiple customers while we are actively communicating with the customer. This has caused an ample amount of confusion with our customers and has also costed us customers.

Brittany Milligan

We just want to pause her! Not fire her forever! PLEASE?

Ariana Toshek

AGREED

Shelby Parker

Thanks for raising this, Elias Habibi — totally hear the urgency here, and I can see how disruptive it is when Sarah keeps talking during sensitive conversations. This feedback is really helpful; I’m sharing it with the team so we can review a manager-only pause/resume control, and we’ll follow up if we need any additional details from your side.

McKenna Denzer

yes it would be nice if there was a way to stop genius follow up for customers who should be opted in to texting, but do not want to receive any marketing texts. our customers receive genius follow ups regarding marketing when they've already said they do not want to receive those, and the only way to stop it is by unsubscribing them, but we do not want to do that with all of these customers.

Desiree Trapp

Would be great if there was a separate option in the "Manage Subscriptions" tab to unsubscribe the AI but leave the customer opted in on everything else. Sometimes AIM reaches out to the same customer repeatedly even after they say they are not interested and the only way to stop the AI right now is to unsubscribe the customer completely.

Manuel Acevedo

This feature is sometimes too aggressive. It responds before I have a chance to even try to respond first. Maybe also adding a timer of how long before it replies to the first initial lead.

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