the ability to pause for a select time period is what's really needed or just smarter response timing or involvement. I shouldn't be answer questions while the ai continually says it's going to reach out to a sales consultant to answer the question

This would be a great feature! We have some customer's who we do not want to remove from marketing or unsubscribe from certain methods of contact, but we feel we must in order for her to not reach out. Sometimes we have a plan for the customer and when AI reaches out it can unintentionally make things weird or mess up the follow-up.

It would also help to pre-emptively block AI from ever reaching out to a customer, for example, someone who should only be contacted by their sales rep, upset customer, etc. Currently the only way to stop AI from engaging ahead of time is to unsubscribe but then we can't reach out to the customer either.

Yes Shelby will send off an email to my email only customer's before it's even 8 am

Yes in addition to firing genius, a pause/unpause feature or as Gabriel asked for on/off feature would be great. Additionally adjust for genius to auto turn-on say "when a customer has texted in, and not received a reply from anyone after a specified amount of time (30 min or so)" or long term: no contact for 7 days. This would be a great feature to have.

also would be a great feature

THIS WOULD BE FANTASTIC!!

I have had repeated instances of the "genius" firing off to customers who are in the showroom IMMEDIATELY after I have entered them into the system. AGAIN, WHILE THE CUSTOMER IS LITERALLY SITTING AT MY DESK. This is annoying at best and potentially could subvert and undermine the direct interaction with the customer. This needs to be addressed immediately, if not sooner. Frankly, I would prefer that it be left up to the sales associate to decide to turn on the genius, and NOT have the "help" from this tool. Additionally, "genius" seems to fire off a (fake/pre-canned) "inbound" text that makes it look like an Internet inquiry - AGAIN, AS SOON AS THE CUSTOMER IS ENTERED OR ACTIVATED AS A SHOWROOM VISIT. My bottom line assessment of this tool is akin to "with friends like these, I don't need enemies." Please address this serious flaw.

I have had repeated instances of the "genius" firing off to customers who are in the showroom IMMEDIATELY after I have entered them into the system. AGAIN, WHILE THE CUSTOMER IS LITERALLY SITTING AT MY DESK. This is annoying at best and potentially could subvert and undermine the direct interaction with the customer. This needs to be addressed immediately, if not sooner. Frankly, I would prefer that it be left up to the sales associate to decide to turn on the genius, and NOT have the "help" from this tool. Additionally, "genius" seems to fire off a (fake/pre-canned) "inbound" text that makes it look like an Internet inquiry - AGAIN, AS SOON AS THE CUSTOMER IS ENTERED OR ACTIVATED AS A SHOWROOM VISIT. My bottom line assessment of this tool is akin to "with friends like these, I don't need enemies." Please address this serious flaw.

I also agree, there should also be a check box for when you make an apt as to whether or not she should be allowed to confirm the apt. As it stands now she follows up as soon as you make the apt. I just talked to the customer there is no need for her to response so quickly