Hire, Pause & Resume Genius | Voters

Hire, Pause & Resume Genius

gathering votes

Gabriel Pantano

I would a button to be added where we can turn ANA on and off, multiple times I have been with a customer and another contact me and managers are busy doing other things and I get a fumble. would be nice if I can turn ANA on when I am with customers, break, away from surface and at home and be able to turn her off when I am at my desk.

Courtney Burgess

Or a separate Genius subscription - so we can be sure specific customers have genius turned off even if AIM tries to reactivate a dead deal but we'll still be able to text/email them

Jacob Coleman

Merged in a post:

Manually control AIM

RYAN LETT

A button in all customer profiles that manually activates the AI to follow up and ask questions based on available data. Activate Aim on multiple accounts at once to drive traffic.

CHRIS ORTIZ

Most AI chat/text tools have this function to manually toggle between human and AI assistance. The feature would further improve dealer customer engagement!

Israel Rosado

the ability to pause for a select time period is what's really needed or just smarter response timing or involvement. I shouldn't be answer questions while the ai continually says it's going to reach out to a sales consultant to answer the question

Samantha Fulford

This would be a great feature! We have some customer's who we do not want to remove from marketing or unsubscribe from certain methods of contact, but we feel we must in order for her to not reach out. Sometimes we have a plan for the customer and when AI reaches out it can unintentionally make things weird or mess up the follow-up.

Courtney Burgess

It would also help to pre-emptively block AI from ever reaching out to a customer, for example, someone who should only be contacted by their sales rep, upset customer, etc. Currently the only way to stop AI from engaging ahead of time is to unsubscribe but then we can't reach out to the customer either.

Nicole Ebel

Yes Shelby will send off an email to my email only customer's before it's even 8 am

Jacob Blankinship

Yes in addition to firing genius, a pause/unpause feature or as Gabriel asked for on/off feature would be great. Additionally adjust for genius to auto turn-on say "when a customer has texted in, and not received a reply from anyone after a specified amount of time (30 min or so)" or long term: no contact for 7 days. This would be a great feature to have.

John Mottes

also would be a great feature

Michael Barber

THIS WOULD BE FANTASTIC!!

→