Hire, Pause & Resume Genius | Voters

Hire, Pause & Resume Genius

gathering votes

Gabriel Pantano

I would a button to be added where we can turn ANA on and off, multiple times I have been with a customer and another contact me and managers are busy doing other things and I get a fumble. would be nice if I can turn ANA on when I am with customers, break, away from surface and at home and be able to turn her off when I am at my desk.

Alley Blair

Our AI agent has been reaching out to multiple customers while we are actively communicating with the customer. This has caused an ample amount of confusion with our customers and has also costed us customers.

Brittany Milligan

We just want to pause her! Not fire her forever! PLEASE?

Ariana Toshek

AGREED

McKenna Denzer

yes it would be nice if there was a way to stop genius follow up for customers who should be opted in to texting, but do not want to receive any marketing texts. our customers receive genius follow ups regarding marketing when they've already said they do not want to receive those, and the only way to stop it is by unsubscribing them, but we do not want to do that with all of these customers.

Desiree Trapp

Would be great if there was a separate option in the "Manage Subscriptions" tab to unsubscribe the AI but leave the customer opted in on everything else. Sometimes AIM reaches out to the same customer repeatedly even after they say they are not interested and the only way to stop the AI right now is to unsubscribe the customer completely.

Manuel Acevedo

This feature is sometimes too aggressive. It responds before I have a chance to even try to respond first. Maybe also adding a timer of how long before it replies to the first initial lead.

Drew Adler

Merged in a post:

Fire Genius

David Lawrence

Need the ability to snooze genius or to for the system to recognize that genius does not need to respond. AIM started the conversation 12 days ago and then the customer texts for an unrelated concern and genius took over right away.

Courtney Burgess

Or a separate Genius subscription - so we can be sure specific customers have genius turned off even if AIM tries to reactivate a dead deal but we'll still be able to text/email them

Jacob Coleman

Merged in a post:

Manually control AIM

RYAN LETT

A button in all customer profiles that manually activates the AI to follow up and ask questions based on available data. Activate Aim on multiple accounts at once to drive traffic.

CHRIS ORTIZ

Most AI chat/text tools have this function to manually toggle between human and AI assistance. The feature would further improve dealer customer engagement!

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