Hire, Pause & Resume Genius | Voters

Hire, Pause & Resume Genius

gathering votes

Gabriel Pantano

I would a button to be added where we can turn ANA on and off, multiple times I have been with a customer and another contact me and managers are busy doing other things and I get a fumble. would be nice if I can turn ANA on when I am with customers, break, away from surface and at home and be able to turn her off when I am at my desk.

Drew Adler

Merged in a post:

Dealership Intervention - Genius Should Stop

Nick Degnan

With Genius Triggered follow up, Genius should stop responding and let the dealership take over the conversation.

Genius clearly gets to a point where it recognizes dealership intervention is necessary and when we attempt to do so it sends messages over the top of us. This makes us look disorganized, and often times leads to customer confusion. This makes it difficult to efficiently and effectively handle the customers needs.

Michele McCoy

Merged in a post:

make lead bad without marking dead

Laura Lamarre

I would like to make an internet web lead "Bad" without having to dead the lead.

Drew Adler

Merged in a post:

Un-Fire Isabell

Catherine Dailey

Bringing back Isabell after she has been fire.

Michele McCoy

Laura Lamarre Thanks for writing in. We would love to know more about what prompted your feedback. Do you mind elaborating on why you would like to mark a lead as "bad" without marking it "dead"?

Laura Lamarre

Michele McCoy Shelby Parker

Hi Michele! I often have internet leads that i would like to change the source to non-sales (for the purpose of accurate closing ratio and percentages) but do not want to mark dead, as to continue follow up tasks and genius involvement, however, the only option to remove the lead from ILM source is to mark dead- Bad lead which in turn ends genius follow up and tasks. I would like to be able to modify source, for accurate internet lead reporting, without having to mark the lead dead and choosing Bad Lead. Some examples include future redesigned vehicles that are not our yet but would like to keep the opportunity active but not have the lead affect reporting and closing percentages for sales since it is an opportunity unable to be sold just yet.

Michele McCoy

Laura Lamarre: Thank you for the background information. For inquires on vehicles that are not yet out, we have stores that will mark those deals "dead" and then open a Campaign for that customer and assign tasks per that campaign. Would that solve for what you're trying to accomplish?

Laura Lamarre

Michele McCoy No, since AI does not engage with campaign leads.

Laura Lamarre

Michele McCoy Another example is General Motors sending "Hand Raiser" leads which come through as ILM for AI follow up but are considered non-sales opportunities and get marked Bad Lead but do not want to mark them dead and out of the market.

Michele McCoy

Laura Lamarre: I've merged your request in with this one because we believe having the ability to hire Genius would help solve for what you're asking to do.

Shelby Parker

Thank you for posting, Laura Lamarre! I have a few more questions for you:

Can you please elaborate on the reasons why you would like to mark a lead as 'Bad' without marking it as 'Dead'?
What kind of functionality or status are you envisioning for a 'Bad' lead that is different from a 'Dead' lead?
Could you provide some examples of situations where this feature would be beneficial for your workflow?

David Freedman

Also, if the AI is going to talk after 2-way communication, it MUST reference the salesperson BY NAME (on behalf of, etc) to avoid confusion, and acknowledge and support our relationship with the client.

David Freedman

The customer said he was coming to take delivery,,and AI said something dumb. All of this after it had been turned off.

David Freedman

Agreed. The genius should actually be an opt in after the salesperson initiates activity, and certainly after two way communicating has been established. The geniuses pattern of speech is like some giddy child in the line for Cinderella’s castle at Disney, and does not match the salesperson’s style, or the customers.

Shelby Parker

Hello Nick Degnan! I have a few more questions for you:

Can you provide specific examples of situations where Genius interfered with dealership intervention?
What would be the ideal behavior of Genius when dealership intervention is necessary?
How often does this issue occur and how does it impact your overall experience with our service?

Hess Crockett

Not all clients need AIM assistance. Especially for a store like ours that has 20-30+ year reltationships with clients in a single point market. (this is just 1 example) Having the ability to stop and pause our AIM assistane would be benefical.

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