Hire, Pause & Resume Genius | Voters

Hire, Pause & Resume Genius

gathering votes

Gabriel Pantano

I would a button to be added where we can turn ANA on and off, multiple times I have been with a customer and another contact me and managers are busy doing other things and I get a fumble. would be nice if I can turn ANA on when I am with customers, break, away from surface and at home and be able to turn her off when I am at my desk.

Michael Barber

THIS WOULD BE FANTASTIC!!

Charly Rodriguez

I have had repeated instances of the "genius" firing off to customers who are in the showroom IMMEDIATELY after I have entered them into the system. AGAIN, WHILE THE CUSTOMER IS LITERALLY SITTING AT MY DESK. This is annoying at best and potentially could subvert and undermine the direct interaction with the customer. This needs to be addressed immediately, if not sooner. Frankly, I would prefer that it be left up to the sales associate to decide to turn on the genius, and NOT have the "help" from this tool. Additionally, "genius" seems to fire off a (fake/pre-canned) "inbound" text that makes it look like an Internet inquiry - AGAIN, AS SOON AS THE CUSTOMER IS ENTERED OR ACTIVATED AS A SHOWROOM VISIT. My bottom line assessment of this tool is akin to "with friends like these, I don't need enemies." Please address this serious flaw.

Kevin Ward

Keri Kraut

I also agree, there should also be a check box for when you make an apt as to whether or not she should be allowed to confirm the apt. As it stands now she follows up as soon as you make the apt. I just talked to the customer there is no need for her to response so quickly

Rufus Boynton

I agree. The person dealing with the customer needs to be able to control her interaction. I find that genius only responds to what they see the customer says and ignores what the salesperson says altogether. This leads to confusion and makes the customer feel that we are desperate for their business due to the redundancy

Matt Like

Great idea

Jacques

strange this is even a request, it's an obvious quick fix and help..

Drew Adler

Merged in a post:

Fire Genius in Stages

Jake Hales (Gee Corporate)

We now have seen where it would be relevant to fire genius at some stage of the sale, but not others. In one scenario, the customer was secretly purchasing the car for his spouse, but Genius did an appointment confirmation, even though she had already been Fired. The spouse saw the confirmation and the deal was terminated. There are times we would like to fire at the engaged state, but not in Appointment or post visit stages. Ultimately we would like to Fire Genius more flexibly on specific deals.

Drew Adler

Merged in a post:

Dealership Intervention - Genius Should Stop

Nick Degnan

With Genius Triggered follow up, Genius should stop responding and let the dealership take over the conversation.

Genius clearly gets to a point where it recognizes dealership intervention is necessary and when we attempt to do so it sends messages over the top of us. This makes us look disorganized, and often times leads to customer confusion. This makes it difficult to efficiently and effectively handle the customers needs.

Michele McCoy

Merged in a post:

make lead bad without marking dead

Laura Lamarre

I would like to make an internet web lead "Bad" without having to dead the lead.

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