Feature Requests

a more detailed customer folder would be helpful. being able to look at past purchases from the dealership, rate, vehicle info, payment, lease end date bank and so forth would be very helpful. I tried to open 2 or 3 customer profiles this morning and i am unable to see what they bought from me and my dealership in the past. I have to run their phone numbers through my other CM to get the info needed. also, several customers have a "dead Deal" file with no purchase history in your CM from my dealership when I know they bought vehicles here. Please look into. Thank you!

Many people who have laptops are unable to add a vehicle due to that portion of the screen being cut off while on the website. You can search for a vehicle and pull it up no problem but the portion of the box that has the button to add the vehicle to the profile is not visible. I have not been able to find a work around with adjusting the window size either. A solution could be to put the add button on the left side of the box as opposed to the right side

In the Vehicle tab you can have multiple cars but when sending the ipacket it only sends the first car put in. I would like to select which ipacket to send.

We're new to DriveCentric, and so far I'm loving the platform, one thing I do miss about Focus (reynolds / Reynolds) Was it was very quick to find if someone purchased here before by showing how many sold vehicles they had at the top of someone's profile with just the amount. You wouldn't have to change the process of having to search to find who sold them, but would be nice to be able to quickly glance how many they've purchased from us before to have that information. We're a dealership that sells 700+ a month and its a great tool to look at quickly.

When the vehicle is sold, there is just a blank in the space where a car was added via internet lead or by stock ... or vin (I'm assuming). It'd be wonderful if that make and model were filled in before the system booted the entire car because it makes it hard to go back and mine when the vehicle becomes blank. ( have Seth Terry, customer example on this date 1/27/2025, the car sold about three days ago.) Thanks! This is an awesome way to capture user feedback!

link vehicles listed to text, to be able to attach photos and info and send directly to client

This may be a bit of a stretch... if a customer purchases a vehicle and the VIN is already attached to another customer, is there a way to get an alert on the original customers account? Say Joe Smith bought an 18 Equinox back in 2018 and the vehicle is still showing in his garage, then Rita Thompson comes in and buys that 18 Equinox years later (vehicle was never removed from Joe's garage, he sold it back to us or whatever may have happened), can we get an alert on Joe's profile that a new customer has purchased the same vehicle? Will help keep our CRM clean especially with equity mining and picking through old customers.