Feature Requests

I’ve noticed an issue with how vehicle data is populating in our email templates and would like to request a fix/enhancement. Feature Request: Ensure Current Vehicle Populates in Email Templates Issue: When generating emails, the system pulls older customer vehicles into the template instead of their current one. Example: For one customer, the template for an auto email for service reminder populated their previous Ford Fiesta, which they traded in for an Escape in 2020. The email should have referenced the Escape as their current vehicle. Impact: Causes inaccurate and confusing communication with customers Makes our outreach look out-of-date or uninformed Requires manual checks/edits, which is time-consuming and prone to error Requested Enhancement: Update the logic used in email templates so that only the customer’s current/active vehicle is pulled in by default. If multiple vehicles exist, prioritize the most recently purchased/active vehicle rather than any traded-in or archived units.

When writing out a text template, regardless of if you put empty spaces between lines in the text you are writing, once you hit save it will not save with those empty spaces. I think this also applies to when you write text or email responses. A very basic functionality, seems like it should definitely be added.

Would be nice to be able to add images to text templates.

Add Genius name code snippet for email templates since we have 3 genius. So when adding an email template, the appropriate Genius name gets auto filled to the email.

Make it possible to Add HTML Code in a text template so you can send ipackets or other HTML tags that prefill CRM data.

If we could have an option to make our own templates, this would not only save us time typing long paragraphs out over and over again, or give the customer a quicker response, but would be good way to utilize the savviest ways to word a lot of replies for common objections that not everyone can get past as often because they don't want to or don't have the time to type everything out, especially when slammed so they just give a quick answer or response that leaves the conversation dead instead of keeping their interest peaked and getting them in the door.

An edit template tool is used when using the customer card.

We would like a way to add a vehicle brochure to an email template. It would be based off of the vehicle of interested that the customer send the initial lead in on. If there is no vehicle selected, then the brochure would not have to be added.

I really appreciate that we can edit the default video text template so it's not just "I just shot a video for you" but it would be really helpful to have even 3-5 different templates for the text that goes along with the videos being texted to customers. Sales reps often tend to default to the message that is populated and not update the message themselves but if we covered a few of the basic reasons - referral, follow up, check-in, thank you, temporary promotion, they would probably choose the message to best suit the occasion. I see the argument for keeping the texting video messages clean/limited but it would also be great if this would allow us to test open/engagement rates with the messages too!

hello the photos of cars are showing stock photos that aren't real. when attaching a vehicle in an email. we need the fake photos off the brochure please