Feature Requests

AIM sends someone a message, the customer replies and the notification pops up like a normal unreplied to Genius message. However once the Genius replies that notification goes away as if it was replied to like a normal salesperson. This is not consistent with other Genius correspondence. This is a MAJOR problem because the Genius will tell customers "I'll have a service advisor follow up" or "Ill have your salesperson reach out" etc. AND THEN DOESNT DO ANYTHING OR NOTIFY ANYONE. Terrible programming, and I'm sick of beta testing a product you've sold us as ready.

AIM sent a customer we sold a car to 3 weeks ago asking her to come in and buy a new car. It was a birthday message and it used that opportunity to pester a sold customer ABOUT the car we sold her. Terrible.

Ability to have our store's genius tag the sales rep assigned to a deal whenever the genius determines the sales rep needs to make outbound contact.

AIM messages have started asking people who bought a car from us "If you're thinking about coming by, is there a time that works well for you to visit the store?". This is entirely unprompted and unnecessary. The customer replied and she doubled down and asked "Would you like to schedule a time to visit the store?" This is extremely odd and inhuman behavior that is pestering and upsetting customers. This is the 3rd message this morning I've seen Eve try pushing people to schedule an appointment for no reason.

I would love to submit a feature request allowing us to add an image to an AIM Campaign! I think that would be eye-catching to the customer rather than looking dull and boring!

AIM is sending messages to customers who didnt want to talk to AI/Eve, as well as problematic customers (that you wont let us block btw) even when the Genius has already been fired. The genius never should've replied to one of these messages as well, but told them we'd follow up and "make it right" which is a massive overstep for it to tell a customer. (Which at the core, doesn't even make sense since they also told the genius they already bought a car elsewhere) Absolutely massive oversight by this new AIM bot that continues to cause more problems because it doesn't seem fully tested before you implemented on a database of a 130,000 of our customers.

Have the ability in the "Manage Subscriptions" section of a customer card, to opt them in or opt them out or AIM follow up. This would give us the ability to take the problem customer out of getting the Ai from reaching out and scratching off the scab on the wound. At the same time, when you opt them in, helps give you a little control on customers that need a little extra nudge.

Instead of AIM tagging sales rep attached to deals, if AIM creates a Service lead, could it tag designated BDC staff? Right now, sales reps/managers are being tagged on service leads, but BDC is not being directly notified.

Add the ability to add additional filters using an "IF" and/or "OR" function in Mining and AIM Campaigns.

In AIM Campaigns: Add the ability to apply the full set of customer filters—similar to what’s available in the Mining tool—when building AIM campaigns. The goal is to improve how campaigns are built by making targeting more precise and aligned with dealership goals. In Mining: Add the ability to launch an AIM campaign directly from the Mining tool. Similar to how Email Blasts can be initiated from a mined list, this enhancement would allow users to quickly act on mined segments and kick off targeted AIM campaigns without needing to rebuild the audience in a separate workflow.