Feature Requests

We appreciate AIM’s automated follow-up capabilities, but we’d like more control when it comes to birthday and vehicle anniversary messages. Specifically, we request the ability to toggle ON/OFF the automatic sending of these messages. Some of our team members prefer to send personalized messages manually, but currently, AIM either beats them to it or duplicates the effort shortly after, leading to guests receiving two messages. A simple toggle would eliminate that overlap and give us the flexibility to manage guest communication more intentionally.

In AIM Campaigns: Add the ability to apply the full set of customer filters—similar to what’s available in the Mining tool—when building AIM campaigns. The goal is to improve how campaigns are built by making targeting more precise and aligned with dealership goals. In Mining: Add the ability to launch an AIM campaign directly from the Mining tool. Similar to how Email Blasts can be initiated from a mined list, this enhancement would allow users to quickly act on mined segments and kick off targeted AIM campaigns without needing to rebuild the audience in a separate workflow.

Add the ability to see the birthday follow up AIM has completed - This would be helpful to see and ensure we are touching our customer on their special day.

AIM garnering a lead is internet per our store's standards, not campaign. We would like the ability to change AIM lead sources from campaign to internet. It's our data and we would like to view it in a way that works for us please. ;)

Enable the ability to communicate with our AI assistant by simply mentioning her in a note within the CRM. This feature would allow users to provide additional customer details, such as vehicle preferences, insights from FourEyes, recent engagement with on-site interactions or email campaigns, and even customer reviews. By leveraging this information, the AI assistant can follow up more effectively and maintain consistent, personalized communication with customers.

It would be great to see in the AIM reporting what the engagement % is on specific AI follow up. Example: 50% customers engage with the Happy Birthday Message, 12% of customers engage with the Anniversary Follow Up, 5% of customers engage with End of Lease follow up.

Have the ability in the "Manage Subscriptions" section of a customer card, to opt them in or opt them out or AIM follow up. This would give us the ability to take the problem customer out of getting the Ai from reaching out and scratching off the scab on the wound. At the same time, when you opt them in, helps give you a little control on customers that need a little extra nudge.

If the sales people schedule is set up, which it is for their day off, can AI send auto message that says this sales person is off today but a manager can help you out if you would like an immediate response? And then it at the managers? - There is currently no way to automate this however that would make for a great feature request! In cases where a customer responds to a salesperson on their day off Managers have access to see everything that comes in, so either they can just jump in and take over or utilize the "Impersonate" feature and impersonate the salesperson and respond.

Instead of AIM tagging sales rep attached to deals, if AIM creates a Service lead, could it tag designated BDC staff? Right now, sales reps/managers are being tagged on service leads, but BDC is not being directly notified.

Hi! I would like to request access to the AIM Campaigns feature for Viking Motors and Westshore.