Feature Requests

I know we want the AI to be personable but asking about people's spouses and children has been giving us the ick recently. We had 2 people respond with "We are divorced" and a "My wife died a year and a half ago". My favorite was "Who are you and why are you asking about my son" when AI mentioned "your little man". Is this a behavior we can modify?

When "fire genius" is used on a customers profile, this should also work if utilizing AIM and be built into any marketing campaigns going out naturally. Too many Guests are getting upset that they are getting reached out to when they asked for emma (our genius name) to not reach out already. I tell sales and bdc after "firing genius" to unsubscribe from email, marketing emails, and texts and make a note about it and pin it. This way they can still reach out and know for anytime they are on the profile and in the future, as a reminder they will have to toggle on to make contact and off after. This way when a campaign with AIM goes out "emma" (genius) wont reach out to them (if they happen to fall under the criteria) The only problem with this is that it limits any follow up tasks to just calls firing, depending on how your tasks are set up, not to mention all the time wasted with doing all of that. If it was just imbedded within "fire genius" also with AIM/campaign, then this would solve these issues. Dealerships can have the option of "fire genius" be a Manager Only option too. Then permission is required to fire genius, and others would have to ask to have genius fired and lead reviewed. This way it is not mistreated and your marketing campaigns are still targeting all of your customer base in the present and future, how your management team sees fit.

We put together a campaign for vehicles who have not visited the dealership in over a year. Your system does not currently filter out last repair order date.

It would be nice if there was a way to pause an AIM campaign once it's running to adjust the filters. I've had a couple instances now where I realized after the campaign is running that I left out a filter, so I have to stop that campaign and create a totally new one. It would save a bunch of time if there was an option to edit the campaign to add the missing filter.

the ability to deactivate auto response and update on a specific customer card, either at times where a customer does not want to speak with AI, or to prevent AI from sending a message that is not pertinent to the deal. Example a customer was looking at two ford Edges. made decision on one and had delivery set up for the next day. Edge number 2 was removed from customer card and AI still update that person on a price reduction for the vehicle that was removed.

We appreciate AIM’s automated follow-up capabilities, but we’d like more control when it comes to birthday and vehicle anniversary messages. Specifically, we request the ability to toggle ON/OFF the automatic sending of these messages. Some of our team members prefer to send personalized messages manually, but currently, AIM either beats them to it or duplicates the effort shortly after, leading to guests receiving two messages. A simple toggle would eliminate that overlap and give us the flexibility to manage guest communication more intentionally.

If Retention rules are in place, AIM-created leads should follow those and assign new AIM leads to the customer assigned Salesperson

Now that AIM is spamming people from 10 years ago, we are getting an excessive number of "please remove me from" texts and email replies and there is nothing we can do other than delete their phone number and email to prevent AIM from messaging them since AIM has the ability to ignore opt-outs.

A feature request to control AIM/Genius hiring based on the reason the customer's last deal was deaded out. If we dead a customer for buying elsewhere within the past 6-12 months, no reason for Genius to reach out. 9/10 times that customer will be too far upside down and Genius gives false hope we can help

AIM is sending messages to customers who didnt want to talk to AI/Eve, as well as problematic customers (that you wont let us block btw) even when the Genius has already been fired. The genius never should've replied to one of these messages as well, but told them we'd follow up and "make it right" which is a massive overstep for it to tell a customer. (Which at the core, doesn't even make sense since they also told the genius they already bought a car elsewhere) Absolutely massive oversight by this new AIM bot that continues to cause more problems because it doesn't seem fully tested before you implemented on a database of a 130,000 of our customers.