AI: vehicles marked sold discrepancy
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Patrick Lyga
The AI currently isn't intuitive enough to know that a vehicle has since been marked sold, if it contacted a customer prior to the status change in Drive Centric. The AI will continue to try and set up appointments on sold vehicles in the system. This is problematic and should be changed as soon as possible.
Shelby Parker
Thanks for flagging this, Patrick Lyga — totally hear you, and I can see how the AI continuing to set appointments on vehicles that have since been marked sold would be a serious issue. We really appreciate the detailed context here; I’m sharing this with the team so we can dig into what’s happening with the Drive Centric status change and follow up if we need any additional details to reproduce it.