Feature Requests

When 2 people are responding to a guest at the same time, the second person to try and type is locked out of the text field and the text field shows who is typing. My managers often respond to guests and as it is happening a sales agent or bdc agent responds over them, often poorly.

If you ignore a conversation it hit's everyone on the thread. It would be great if it was only for the person who ignored it. Multiple sales people, managers, BDC's, change of salesperson all causes issues where one may not need to be involved anymore but others still do.

Drivecentric currently only shows the customer's First and Last Name in the conversations column along the left side of the screen, and omits the nickname unless you click into the Customer Card/Profile.

Like the "reply" option under emails, make it the same for text

I would like to see all outbound messages automatically default to either the salesperson assigned or the last person who messaged to avoid confusion with the new updates. As managers attempting to impersonate it is easy to inadvertently either send as ourselves or select the wrong advisor.

Currently, it is difficult to go back to prior day or previous working conversations to re-engage customers from the conversations tab. It would be helpful to have an 'All Conversations' option in the dropdown so the thread can be more similar to a typical messaging app. It would be best to have the 'All' option as the default with the option to filter to open or closed conversations, with the most recent conversations at the top of the thread.

Mark as "inappropriate" or being able to delete inappropriate conversations. We have that feature now on photos...

It would be nice to have a "No Response Needed" option to clear Unreplied Conversation Notifications. It would be nice that if an unreplied message comes in that is less than 10 words, no response would not be counted as a Fumble. -- Is it possible to incorporate an option for us to just double click a guest message to "like that message" instead of us trying to send thumbs up emojis back and forth to stop the clock. We are trying our best to decrease our fumble rate and now I was just informed that anytime we click ignore it auto fumbles!!?

if it's possible to create an icon for the emails that are open. the notification that the customer opened the email is not that helpful. So what am I suggesting is that when a customer opens an email the envelope icon should change to an open envelope icon and/or a different color. Thank you

A customer said they arrived at the store. The salesman saw them and walked them in, and checked them into the showroom. The text sat for 30 minutes before I noticed it. By that time the customer bought. A "check in" should clear the message from my sidebar. Then the deal was marked "sold" and the message still didn't clear. They are standing in front of me, but the GM just sees the fumble.