Feature Requests

Currently, it is difficult to go back to prior day or previous working conversations to re-engage customers from the conversations tab. It would be helpful to have an 'All Conversations' option in the dropdown so the thread can be more similar to a typical messaging app. It would be best to have the 'All' option as the default with the option to filter to open or closed conversations, with the most recent conversations at the top of the thread.

If you ignore a conversation it hit's everyone on the thread. It would be great if it was only for the person who ignored it. Multiple sales people, managers, BDC's, change of salesperson all causes issues where one may not need to be involved anymore but others still do.

It would be amazing to be able to search message conversations, especially text, for keywords, like when we spoke to a customer about a land cruiser, we can go back and search all conversations with "land cruiser" in them.

Like the "reply" option under emails, make it the same for text

We would like to be able to have a list of all of our historical conversations on the mobile app, similar to they way they look on your phone.

I would like to see all outbound messages automatically default to either the salesperson assigned or the last person who messaged to avoid confusion with the new updates. As managers attempting to impersonate it is easy to inadvertently either send as ourselves or select the wrong advisor.

same as it shows you if someone is typing in text or email, should have a notification of someone in a call to prevent agents from double/triple calling at same time.

A customer said they arrived at the store. The salesman saw them and walked them in, and checked them into the showroom. The text sat for 30 minutes before I noticed it. By that time the customer bought. A "check in" should clear the message from my sidebar. Then the deal was marked "sold" and the message still didn't clear. They are standing in front of me, but the GM just sees the fumble.

Is it possible to AI to detect when associates are typing? It is currently available as chat bubbles within the store, but we have had this happen quite a few times.

When 2 people are responding to a guest at the same time, the second person to try and type is locked out of the text field and the text field shows who is typing. My managers often respond to guests and as it is happening a sales agent or bdc agent responds over them, often poorly.