Ignoring a Message Only Ignores for User Who Performed the Ignore | Voters

Ignoring a Message Only Ignores for User Who Performed the Ignore

gathering votes

DJ Peck

If you ignore a conversation it hit's everyone on the thread. It would be great if it was only for the person who ignored it. Multiple sales people, managers, BDC's, change of salesperson all causes issues where one may not need to be involved anymore but others still do.

Drew Adler

Merged in a post:

Ignore Function not Global

Jason Marriott

Can we add a feature to make the ignore feature not global for managers? Frequently we do not need to respond and it is being handled and we like to keep our tasks/notifications clear and active.

Tass Elsdon Smith

I just found out about this today, holy all the messages I have been ignoring! wish I knew sooner.

Shawn Goebel

Merged in a post:

IGNORE CONVERSATION

Billy WICKER

I as the Internet Sales Director have an issue with some of my team "ignoring" the conversation, and then they completely forget about the customer and don't get back with them. As I am going in behind them to continue constant contact, when they do that, they take me out of the picture, and then completely forget about the customer. I cannot have that. I talked with Bri and she said I need to request a change in that.

Gavin Pierce

Please lets make this happen!

Jarret Lawfer

How many votes do we need to make this happen?

Josh Eichelberger

Please dear god make this happen! This needs to be permission based.

Jessica Haines

Yes, this issue is becoming a problem. I gather data from customers and when a manager (or anyone else) gets tired of the notifications, they "ignore" it. That causes me to not get future feedback from the customer and makes for poor business practice. This needs to change ASAP. We also shouldn't have to get manager permission to only get notifications for our conversations/notification. I've had settings changed a few times to only get notifications for my information but it reverts back to being notified of everyone's notifications. Very annoying.

Shawn Goebel

Merged in a post:

Ignore button

Owen Wakelin

I don't really have a big issue, yet but find it may be useful if we get some sort of notification that conversations have been ignored by others. Occasionally I find messages dissapear because others are clearing it and if I forgot about the customer I have nothing to let me know or remind me they repsonded and got no answer

Bill Colarusso

Agreed

Jacob Coleman

Hi Billy! I definitely hear your frustration over losing visibility on Conversations that your team marked ignored.

In our Conversations tool, you can filter specifically for Ignored conversations using the "Ignored" button. That should help you make sure that no ignored conversations slip through the cracks!

Billy WICKER

Jacob Coleman: Why cant I just get that feature taken away from sales people? I have been trying for a month and this is the only feedback I have gotten....??? Please let me know what you can help me with. Thanks

Billy WICKER

Who can I speak with that can help me?

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