Feature Requests

As it stands, Genius AI follow-up operates on a fixed cadence (e.g., every 3 days) regardless of the day of the week. While automation is vital, many dealerships—including ours—have a strict policy of not engaging customers on specific days, such as Sundays, due to state laws or dealership culture. Currently, if a lead goes inactive on a Thursday, Genius triggers a follow-up on Sunday. This can be counterproductive for several reasons: Brand Consistency: If our showroom is closed, automated outreach creates a disconnect when a customer replies and can't get a human response. Customer Experience: Sending automated "checking-in" texts on a family day or a holiday can be seen as intrusive rather than helpful. Operational Control: Dealers should have the autonomy to align their AI’s "work schedule" with their actual business hours and values. The Request: We are requesting a toggle or "Blackout Calendar" in the Genius AI settings that allows admins to disable outbound long-term follow-up on specific days of the week. How it would work: If a follow-up is scheduled to fire on a "Blackout Day," the system should simply queue it for the following business morning. This ensures no leads are missed, but all communications remain professional and timely. Let’s make our AI follow-ups as intentional as our sales team! Please upvote if you want more control over when your AI hits your customers' phones.

How is it possible that DriveCentric doesn’t have a spell check? When you write an email or text, mistakes can happen, even when filling out a credit application. This is really, really unacceptable!

If a customer is a no show for appointment, it could help to re engage..

When a Genius is fired. It should automatically come back on, to, do further follow up, when a customer is marked lost, or, bad. NO WAY TO REHIRE GENIUS???

Genius Follow-Up Notifications should clear from sidebar if/when a Deal is killed, an inbound/outbound call is completed, a text is sent, etc.

Genius should be able to recogize that @gmail.con is really @ gmail.com and correct it's self or notify us that an email was not sent because of that small typo instead of just deleting the email address completely.

Make sure on the new genius reporting it can read the data about the email blast, we need to ensure good reporting back from genius

We’d love to see more flexibility around when the AI communicates with customers. Currently, messages going out very early in the morning (for example, around 4 a.m.) can feel unexpected from a customer’s perspective. Often, customers reach out during off-hours simply because they have a moment, not because they expect immediate engagement before the store opens. It would be extremely helpful if we could configure AI communication windows based on business hours. For example: If a store opens at 9:00 a.m., allow the AI to begin outreach at 8:00 a.m. (one hour before opening). If a store closes at 8:00 p.m., allow the AI to continue working until 9:00 or 10:00 p.m. (one to two hours after closing). On days the store is closed (such as Sundays), allow custom hours—for instance, noon to 5:00 p.m. This approach would allow customers to be acknowledged and “warmed up” before sales staff arrive, while still keeping communication within reasonable and expected hours. This type of scheduling flexibility would also be especially valuable during holidays or other special closures, when normal business hours don’t apply. Thanks for considering this enhancement—we believe it would significantly improve the customer experience while giving stores better control over AI engagement timing.

There have been quite a few customers who have requested to have no AI contact. Even after you fire the genius it will still continue to auto send emails and texts which is highly annoying/alarming to the customers. Can we please add an "remove AI follow up" option to the manage subscriptions tool. It has ruined a few appointments/deals for us already because it is too much. We need a way to fix this ASAP

I would love it if the AI didn't tell customers when the vehicle they submitted a request on is not available. We have a much better chance of flipping the customer speaking to them ourselves :)