Feature Requests

Type of Receptionist

As a 3rd party vendor, I manage customers through Drive for multiple different car dealers. I can only log in to one chain with 1 username and password. I have to have different emails and passwords to log in to see all the stores. It would help If they could be grouped together under 1 login. I also get messages from customers that I cannot see unless I'm logged into that specific store so sometimes it's difficult if I'm waiting for responses from several customers, not knowing which one has responded unless I'm logged into that specific store when the message comes in.

Currently only the USER can change their MFA AFTER logging in, which means when Twilio is having message delivery issues, your users cannot log in and you cannot adjust MFA type to Authenticator would allow them to work... How about you add an MFA tab inside of the User Management section so that Administrators can reset the MFA when someone gets a new phone number or needs to change to Authenticator. When you hit MFA reset it would allow a log in with known password, then the NEXT SCREEN would require MFA enrollment selection for either Mobile or Authenticator (preferably BOTH) to proceed to login! This is the way.

Maybe it's just my OCD and need to be "out with the old and in with the new" but we just migrated our data to Drive Centric and I have over 500 inactive users listed in our user management. Here's the thing, this hurts me deep in my soul lol Also, there is no need for anyone who was with us previously to be in our new CRM in anyway. And to be honest. if we are removing their access, they should not even be a blip on the radar. Maybe I am wrong... But I would love the option to say BYE BYE to these inactive ex employees..

When round robin clients from a consultant who is no longer with the store we need the ability to separate active and sold clients in our distribution.

Added custom position types/in user management-please add as an additional title as /'Fleet Sales'.

I would like to have the ability to clock users out of Drive if they are with a customer so that any leads go to available users.

Any and all tabs that have rows of info, Would love the option to change the column width, as some of the columns are too big and vise versa.

The User Management Dashboard should have a tab for Manager user types. It has a tab for many others, but the Manager category is missing, needed, and practical.

It would be very helpful if admins could edit user signatures. We utilize custom signatures and our users aren't always on point when it comes to inputting the signature we have provided for them to use.