Feature Requests

We have some employees that will for get to turn off their lead lightv (checking out) and others that have taken to many leads and should not be allowed to take more as they have to many past due and we cannot control their lead flow. Managers should be able be able to turn the clock in Red and stop the leads until further notice or for those that forget to clock in turn them on.

Give admins the ability to RESET a users MFA selections so when they get a new PHONE they aren't locked out of being able to work while we wait for support to RESET the users MFA. Every other SaaS app has the capability.

Added custom position types/in user management-please add as an additional title as /'Fleet Sales'.

I would like to have the ability to clock users out of Drive if they are with a customer so that any leads go to available users.

As an Admin we should have the options so if a user forgets to clock out the admin can take them off the clock? Tim

Request a setting that allows managers to control lead distribution ratios within the round robin system. Currently round robin distributes leads evenly across all reps. This works for balanced teams but creates issues when onboarding new hires or when certain reps can handle higher lead volume. Add a configurable lead rotation ratio that allows managers to assign different distribution weights per rep. Example configuration Rep A 40 percent of leads Rep B 30 percent of leads Rep C 20 percent of leads Rep D 10 percent of leads This setting should be controlled by store managers or admin roles so distribution can be adjusted based on staffing, performance, or onboarding. Use cases Onboarding new BDC reps who should receive fewer leads while training Giving higher performing reps more opportunities Managing coverage when certain reps specialize in specific lead types Increasing follow up performance by routing more leads to experienced staff Expected outcome Managers can maintain round robin structure while controlling how many leads each rep receives. This improves onboarding, training, and overall lead handling performance for the store.

Be able to create teams without a team lead so the system doesn't mess with manager follow up or make a team leader which doesn't exist in many stores do a managers job. Simply have the team for communication ie. at our store our floor is split in half and only one team member on each side is ever off at the same time, so they can assist with their teams un replied communication and see who is here for them on the showroom. We would prefer this than the full store as its way too much information overload.

It would be great if you could add a way to have a secondary Alias for people who's names change (got married/divorced/etc). That way the old alias emails will still get delivered but they can update their outgoing alias to their new name.

I want to be able to customize our team names in the system as opposed to relying solely on the team lead's last name. This will help add some fun to the system and help differentiate teams when I have team leads with similar last names.

After a Sales Consultant or BDC rep is no longer with the company, I would like to be able to redistribute the lead based on the status, not all at once or by a single customer at a time. Example, redistribute all open leads to sales consultants but all sold or dead deals to Genius AI or BDC representatives.