Feature Requests

I would like to have the ability to clock users out of Drive if they are with a customer so that any leads go to available users.

I want to be able to customize our team names in the system as opposed to relying solely on the team lead's last name. This will help add some fun to the system and help differentiate teams when I have team leads with similar last names.

I would like to propose adding a feature that allows administrators to reset users' MFA APP credentials. Currently, when users replace their phones, they are locked out of their accounts until we contact support. This delay prevents them from logging in and starting their workday efficiently. Implementing this feature would greatly improve user experience and reduce downtime.

Add a notification for users to indicate their account is currently on vacation mode on login / clock in to allow them to check in with management team as to why they're unable to receive leads

It would be great if the admins for the store could upload the employee's profile photo in their CRM profile for them.

Add the ability to view a log in history for users via a tab in the user profile in User Management.

Would be nice to have a dashboard to see who is clocked in and who is not. This way if someone forgets to clock out by accident we can clock them out.

please add the option to ROUND ROBIN X amount of leads from a search, example if i search all the leads assigned to John Doe from January 1 to January 15 i would like to round robin to a group of agents JUST those leads and not all, thank you

It would be very helpful if admins could edit user signatures. We utilize custom signatures and our users aren't always on point when it comes to inputting the signature we have provided for them to use.

As a 3rd party vendor, I manage customers through Drive for multiple different car dealers. I can only log in to one chain with 1 username and password. I have to have different emails and passwords to log in to see all the stores. It would help If they could be grouped together under 1 login. I also get messages from customers that I cannot see unless I'm logged into that specific store so sometimes it's difficult if I'm waiting for responses from several customers, not knowing which one has responded unless I'm logged into that specific store when the message comes in.