Feature Requests

It would be helpful to be able to see the vehhcle that is on the schedule for service for the day. That would allow us to offer an appraisal to the customer while they are in for service.

Have a place where you see all service appointments and where you can add a Service Appointments from that appointment screen

Currently, the functionality of Drivecentric is to only show mileage, Y/M/M of the vehicle and RO Number. When BDC is calling to follow up with these service customers, they have no indication of whether the customer really came in, which advisor they worked with, or what the vehicle was seen for (oil change, warranty, diagnosis,etc). This is simple data that can be pulled from the DMS on a nightly basis. Many times, we are also missing followup because DriveCentric pulls closed ROs in batches instead of daily. Our BDC needs thsi functionailty as soon as possible- we are required by our OEM to perform followup call to these guests to ensure their satisfaction, and just imagine how moronic our staff looks when we dont know what they even came to the dealership for, or worse yet, that they didnt actually come by because the appointment was cancelled. The functionality for handling service opportunities in this platform is not what I had hoped. See images for a difference in what another CRM offers in level of detail compared to DriveCentric.

The ability to use tokens for service vehicles would make creating templates for things like Closed ROs and service leads responses better than either manually entering the information or saying "your vehicle" instead of having the year, make and or model listed.

In the new Mine Service, it would be great to be able to filter by odometer to be able to create tasks for finance to reach out to customers about extended warranties and be able to exclude cars with low miles or too high miles

Need the "is attended" tab to show a green check mark when the customer is checked into service. It only shows a red X. Service clicks them into Reynolds in order for the service to sales guys to see the customer is here it should kick back and go from a Red X to a Green Check mark.

This request comes from a Sales Manager at Birchwood Chevrolet Buick GMC in Winnipeg. He'd like to have the ability to notified by DriveCentric when a customer's RO (service invoice) reaches a certain amount (in this case, $3000.00). This would help them to potentially take in more trades, potentially solve issues for customers when their service ROs reach this amount (which could be problematic in some cases), and also help them to sell more pre-owned (or even new) vehicles.