Feature Requests

We need more than "Home, Mobile, and Work" when managing multiple contacts under a single profile. Please let us add a custom label under PHONE TYPE, like "Tammy the CFO" or "Tim the Driver". Thank you!

Currently, when a user attempts a Click-to-Call in DriveCentric, the Log Call box appears after the user completes the call, either by the user or customer ending the call on their phone or by the user ending the call manually in the CRM by clicking “End Call.” The proposed update to this flow would move the “Log Call” box to a location in which the user would still have access to the Customer Card and simultaneously be able to Log the Call with Call Notes during the call by accessing the “Log Call” modal through a new means of interaction with the modal during the call itself, rather than just post-call. Additionally, the user would be able to utilize the Mention function within the Log Call Notes.

It would be awesome if we could receive an alert when a customer calls (and we miss the call), similar to when we get a notification about text messages.

Management should have the ability to log calls without giving access to all the users. Agents could easily fake calls and I would to avoid this. As a manager, I need to be able to manually log calls for my dealerships' specific needs. If not possible management should have access to turn it on and off. I don't understand why only drive centric has access when we are paying for the tool. How the dealer ship uses it is up to management......

Adding "Confirmed Appt" and "Canceled Appt" to "Select an Outcome" drop down. When selected appt is confirmed or cancelled when selecting outcome.

I really think the do not log call button should be relocated to somewhere that's not right next to the log call button. Maybe the top right corner of the call log box. We hit that button on accident way too frequently.

It would be nice if there was a feature that showed the call time/duration while the phone was ringing and while you were on the phone with a customer.

Alerting a salesperson when a call comes in from a number attached to their customers.

It is not necessary to make an inbound call change the lead stage. That messes up process when the inbound phone call on a file could be for a different department that has nothing to do with the sale of a car.