I know I cannot be the only one that has salesman who "forget" to check in customers. Of course the next day when our BDC does follow up on missed appointments and they tell us they were here and now there is no way to mark that appointment shown. Managers having the ability to do this I think would be important to keep our metrics true and accurate, despite human error. Would be even better if once it was marked shown that it would automatically apply a visit to the day the appointment was scheduled.