Feature Requests

Making this editable will help dealers refine the list and workflows of dead deals easier to manage. For instance, if you separate out Parts & Service - You can send the actions to the right department head directly. Also making this editable will reduce the bad leads from aggregating to one common spot and enforce better discipline in the CRM to mark dead leads according to the REAL reason.

There should be a portal, page, etc, within the system, a ticket icon above the feature request icon, that shows the status of support requests for the store or multiple stores. Dealer admins/owners should be able to see if staff are creating additional work for the pods or if items are not being addressed. It should be able to be filtered by user or subject, by status (submitted, in process, escalated, completed, etc.) At this time, users can't even see their own requests unless they review their chat transcripts. This should all be available. A link to a feature request should also be available on each support ticket if applicable.

Is it possible to have a tab that shows who is clocked in or not? Clock-in status shown in DriveCentric mainly for the roundrobin to take into effect and for us to keep an eye of who and where the leads are going as they come in. Manager attendance view A single screen, or a dashboard widget, showing at a glance: Who is clocked in right now, and who isn't The time each person clocked in today and how long they've been on shift and maybe their tasks as well Alerts A notification to managers if a salesperson clocks out while they still have open leads, same-day appointments or overdue tasks, so the work can be reassigned if needed An optional notification if a salesperson is logged in and working leads in DriveCentric but isn't clocked in. also a notification when each sales person clocks in. Permissions Managers see the full team view. Salespeople see only their own status. Also is it possible to have clocking in geo fenced locked?

I keep working customers typing out a long text or email (even though it does save) and get randomly kicked out to login page. Sucks when you have the customer in front of you and have to reopen everything. Can we get more screen time for Drive Centric or make it so if you're actually working, to reset your time to prevent it from closing on you.

Reassigning leads by bulk will save time

Be able to minimize more tabs in drive. If I am working a lot of leads that are close, I would like the ability to quickly jump to them instead of the 5 we are allowed right now. Also, is their a way to mark these leads that are close for quick access?

Can we get a task for the next day sold for a call or video

Can we change touchpoint or automated task to business hours?

It would be great to be able to run Retention Non Sold Deals based off last contacted dated. We have a system in place that if the sales rep hasn't been in contact in the last 6 months that has never sold the customer, then that customer is open to anyone if they visit or submit a lead. The way it works now is only based off deals. But we feel If the rep has constant contact with that unsold customer, it should stay with them. if not, give it to someone that will stay in contact.

When checking a customer out and marking as sold, can we add the outcome, we purchased their vehicle? Currently has "Sold/Pending/Order/Locate" would like to add we bought their vehicle for my acquisitions team