Feature Requests

All ford Vehicles have Employee pricing "Yes You Pay what we Pay

Stock photo is taking up the best photo spot in the widget for sending customer vehicle information. We need to remove this stock photo so an actual photo of the vehicle can sit there.

There should be a feature where you can send mass emails to multiple customers

It would be helpful to have additional functionality with previously sent emails - resend, reply, and forward. This is helpful for when customers report not receiving them or they need it resent. Currently, following up on outgoing emails requires creating a new email, but having additional functionality would streamline conversations by keeping emails together.

We’d like to request a solution that ensures required privacy policy language is consistently included across all outbound emails sent through DriveCentric. Currently, the only reliable way to include the privacy policy link is by using the store-level signature. However, this creates gaps when sales staff use personal signatures, as the required language is not automatically included. We’re requesting a more comprehensive approach that ensures the privacy policy link is always present, regardless of signature type. Ideally, this could be accomplished through one or more of the following: -Automatically appending required legal/disclaimer language to all outbound emails -Embedding the privacy policy link into all salesperson signatures by default -Hard-coding the required language into every email sent through DriveCentric, regardless of the signature being used The goal is to eliminate reliance on manual processes and ensure consistent compliance across all stores and users.

When sending an email, having the stores header as permanent instead of having to insert it every time in order to make the email chain look professional. We are able to add headers permanently to our templates that we make, but when responding back to a customer it sends blank unless if you have the ability to add in your stores header.

When the Genius is on and she emails a customer and gets a response then when either management or our sales specialists start emailing most of our emails will go to Spam including when managers send the desking proposal but Geniuses emails will still go into the customers inbox and they receive hers. We constantly have to have customers check their spam folder for our emails. Can you figure out a way to fix this issue it has also happened a few times with Text messages if the customer is not using an android phone. It is almost like the system is made to allow the genius messages to go through but not allow ours.

Since the recent update to the 'Insert Vehicle' template, the vehicle block no longer nests within the body of an email. Currently, users have to manually add text around the vehicle, which creates a significant bottleneck for our high-volume BDC departments. I understand we cannot revert to the previous functionality, however can you make an adjustment that allows the inserted vehicle to be embedded within an email template?

Can we get the template for insert car smaller and more user friendly? It should include miles stock # price

Increased incoming email security and filtering to a spam folder. Large number of incoming phishing and spam emails in the untracked folder with no way to block or mass 'mark as read' ton clear them.