Feature Requests

It would be helpful to have additional functionality with previously sent emails - resend, reply, and forward. This is helpful for when customers report not receiving them or they need it resent. Currently, following up on outgoing emails requires creating a new email, but having additional functionality would streamline conversations by keeping emails together.

Our Genius sent out a price change alert email stating that the price had dropped $1,900. However, that price change occurred a month ago, and the customer had worked a deal 2 days ago with the lower number. Luckily, the price sent in the price alert email was the price we worked the deal on. However, this makes us look bad because the price change was so long ago. We'd like to see some more parameters put into the price alerts to keep things like this from happening.

There should be a warning if the email subject is left blank before sending. We obviously try to always put it in, but when you're dealing with hundreds of emails in a day, some things slip our mind! :)

Add a spelling and grammar check for texts and emails

Increased incoming email security and filtering to a spam folder. Large number of incoming phishing and spam emails in the untracked folder with no way to block or mass 'mark as read' ton clear them.

There should be a feature where you can send mass emails to multiple customers

I think it would amazing if we could have a feature that allows us to pin emails, messages and tags rather than just leaving them in read or unread. That way if you want to keep things that are progressively being worked on over time fresh and easily accessible you can just click! Much easier than trying to find them later via scrolling through all of the notifications.

I think it would amazing if we could have a feature that allows us to pin emails, messages and tags rather than just leaving them in read or unread. That way if you want to keep things that are progressively being worked on over time fresh and easily accessible you can just click! Much easier than trying to find them later via scrolling through all of the notifications.

When we add inventory to an email, it has very limited information about the car and its not a clickable link. In VINSolutions when we added inventory to an email, the customer could click on it and it would take them to the website to see all of the details about the cars.

I am not sure why someone thought it was a bright idea to make the search bar white with white text on the add inventory tool for emails. It would be nice to see what i am typing in and not have to backspace the whole word because I cannot see where the mistake is.