Reply All Function; CC Multiple Emails & Add in CC Emails via Reply
gathering votes
J
Jack Johansing
Right now, we have to start a brand new e-mail thread every time we want to CC someone.
If we can CC multiple people on a new e-mail, we should also be able to REPLY ALL when we get a response. At the very least, please enable us to manually add a person back to the e-mail thread while keeping the thread active.
A
Alex Weidenbenner
Merged in a post:
See CC'd email addresses
B
Brian Moore
Customer emails and copies someone or their other email address and I can't see it. No one in Drive Centric can access this data????
A
Alex Weidenbenner
Merged in a post:
Enable Email to CC and BCC addresses outside of DriveCentric
R
Randall Elkin
Email: Allow the ability to email, CC, and BCC addresses not currently in DC. Not having this ability requires the continued use of external email, is inconvenient for customers and dealership staff, and eliminates DC's opportunity to engage with new leads. It also prevents capturing all email communications used through an outside email program.
D
Danielle Delano
I agree! CC is a MUST as it is in every email program. It would also be extremely helpful to be able to see the emails that are CC'd to add to the customer card
Shelby Parker
Hello Randall Elkin! I have a few more questions for you:
- What specific external email services are currently being used that you would like integrated with DriveCentric?
- How frequently do you need to CC or BCC addresses outside of DriveCentric in your current workflow?
- Are there any specific security or privacy concerns we should be aware of when implementing this feature?
B
Brian Rowe
This is a must-add feature
L
Loren Hensch
When is this feature coming?? the email functionality through DC is very poor
Shelby Parker
Great to hear your perspective, Brian Moore! I have a few more questions for you:
- Can you specify the email client or platform you are using when encountering this issue?
- Is this issue occurring with all emails or only specific ones?
- Have you noticed any patterns or specific conditions under which this issue occurs?
C
Clay Garrett
Doesn't happen often but it would definitely be nice to have the option to CC when it does, from the BDC side I've had a couple spouses that want to be looped in on communications mid email chain. They CC their significant other but my replies don't continue that.
A
Aaron Belle
Yes must needed.
M
Myles Tucci
Yes needs to be added
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