Feature Requests

I see the vision of why customers can only get one email blast in a certain amount of time, but the restriction should be up to the dealership, not the CRM. If a limit is absolutely needed, it should limit it every 12 hours.

I know most may not think it's best practice but that should be for the dealer to decide.

User would like to select templates in email blast.

As a dealer, I would like to see updates made to the Email Blast tool. Improvements in user interface and user experience Improvements in batch sending for deliverability Adding Template selection within a draft Adding a new reporting tab for emails with issues Adding features such as draft scoring / spam check Adding Genius Reply for rewriting drafts Adding the ability to email a draft preview

When you create an email blast you're limited to just a few tokens. We need more. Preferably all tokens should be able to be inserted into the email blast.

We should be able to see in who 1) opened a email blast & 2) Purchased a vehicle. It would be adding the 'sold status' filter to the list below in email blasts data.

It would be nice to be able to send out .pdfs or different MS Office documents in a blast.

Need to have an ability to send an email blast based on video template, so I can get my non-engaged customers who visit my website on a Hit List.

Allow for exporting of data including open, click, and customer information for data analysis. If not export, I would like to be able to create a report based on email blast data to be able to filter customers by engagement and previous contact to create a call campaign for salespeople to engage interested customers.

To make it convenient for the sales teams to click on a customer who opened an email blast they received and/or one of the many links contained therein, we need "Open Reporting" essentially where our Marketing Consultant or one of the Sales Managers accesses that data when clicking on OPENS in the Email Blast portal and is able to see the list of customers in a snapshot view under OPENED and CLICKED such that data columns like Customer Name, Customer Email Address, Customer Phone Number, Number of Times the Blast was opened and which Links were clicked on are visible. After that, we need to be able to either download the list accordingly, or start at the top or bottom and run down or up with our mouse to capture, then copy/paste those columns of data to a Word Doc to pass that information to the sales teams respectively. This essentially gives the sales teams a timely and applicable Work Plan to make contact with the customers on that list to move the sale along.