Ability to Customize Genius' Responses to Customers | Voters

Ability to Customize Genius' Responses to Customers

gathering votes

Angela Mattis

I would love it if the AI didn't tell customers when the vehicle they submitted a request on is not available. We have a much better chance of flipping the customer speaking to them ourselves :)

Keri Manzer

The ability to customize AI responses would be a game-changer. Sending the exact same message via text and email feels impersonal and can come across as lazy. Additionally, the AI currently doesn’t request a phone number on email-only leads, which is a crucial need for us.

It would also be incredibly beneficial to prevent the use of "Unknown" as a name. Many third-party vendors submit leads with this placeholder as the first name, and filtering it out would greatly enhance the customer experience.

Wyatt STROUD

It should be just like ChatGPT that I use INFINETLEY more than the built in AI--- because you can actually have it learn rules. an AI assistant you can't train to have some nuance isn't much of an AI assistant-- more of an AI thorn in the side. PLEASE add this capability. Would genuinely be transcendent to the effectiveness of the AI

Trevor Howie

I wish the AI would identify who will be reaching out to them that way the customer isn't confused when a BDC agent and/or salesperson reaches out. It could be something like "Timmy or Sally may reach out to you if I'm not available. We're your (dealer name)s customer service team and can help with any questions you have"

Josh Barron

We are getting complaints from customers around the Genius' tonality.  It is being perceived as suggestive, creepy or rude.  Our customers don't like to be asked if they're OK.  Here are some examples.
Late night
“I see you’re still up at this time? Glad to catch you before you go to bed”
Early morning 
“Wow you’re an early riser, huh?”
Concerned citizen
“I am checking you are OK”
Introductions
Our AI is introducing herself twice by name.  Once for the text opt in and straight away again once the opt in has been made.  it does not seem authentic.

Una Schade

This would be HUGE for us. Getting important messaging out via the auto-response the AI gets out, shaping the answers to more align with our business goals, so many things could be done with this if we could customize our AI's responses and behaviors.

Lisa Chamberlain

Genius should not be telling customers a vehicle has sold

Canny AI

Merged in a post:

Genius Needs to Know Delivered Vehicles

RANDY BHIKHA

When a vehicle is in delivered status, the genius should eb able to recognize that vehicle is in delivered status and not tell a customer the vehicle is available. Leave it for the sales consultant to confirm availability

Jonathan Schultz

Merged in a post:

Sold vehicles

Molly Sasenick

When a vehicle is sold and Genius is active, it would be great if the genius would reflect it in the emails it is sending out

Andrew Elliot

Would love if there was a way to adjust the preset appt confirmation text that AI sends.

Kevin Battista

It would be nice if there was a way to be able to have the Genius feature tailor responses between email and text. The messages for texts should be much more concise compared to an email response.

→