Ability to Customize Genius' Responses to Customers
gathering votes
A
Angela Mattis
I would love it if the AI didn't tell customers when the vehicle they submitted a request on is not available. We have a much better chance of flipping the customer speaking to them ourselves :)
J
Josh Barron
We are getting complaints from customers around the Genius' tonality. It is being perceived as suggestive, creepy or rude. Our customers don't like to be asked if they're OK. Here are some examples.
Late night
“I see you’re still up at this time? Glad to catch you before you go to bed”
Early morning
“Wow you’re an early riser, huh?”
Concerned citizen
“I am checking you are OK”
Introductions
Our AI is introducing herself twice by name. Once for the text opt in and straight away again once the opt in has been made. it does not seem authentic.
U
Una Schade
This would be HUGE for us. Getting important messaging out via the auto-response the AI gets out, shaping the answers to more align with our business goals, so many things could be done with this if we could customize our AI's responses and behaviors.
L
Lisa Chamberlain
Genius should not be telling customers a vehicle has sold
Canny AI
Merged in a post:
Genius Needs to Know Delivered Vehicles
R
RANDY BHIKHA
When a vehicle is in delivered status, the genius should eb able to recognize that vehicle is in delivered status and not tell a customer the vehicle is available. Leave it for the sales consultant to confirm availability
Jonathan Schultz
Merged in a post:
Sold vehicles
M
Molly Sasenick
When a vehicle is sold and Genius is active, it would be great if the genius would reflect it in the emails it is sending out
A
Andrew Elliot
Would love if there was a way to adjust the preset appt confirmation text that AI sends.
K
Kevin Battista
It would be nice if there was a way to be able to have the Genius feature tailor responses between email and text. The messages for texts should be much more concise compared to an email response.
Shelby Parker
Great to hear your perspective, RANDY BHIKHA! I have a few more questions for you:
- Can you provide more details on how the 'genius' currently recognizes the status of a vehicle?
- What specific changes would you like to see in the system's response when a vehicle is in 'delivered' status?
- Can you elaborate on the role of the sales consultant in confirming the availability of a vehicle?
T
Tracey Trachta
I agree. We'd like to be able to customize, in some way, what Genius says. For instance, her text messages are very long and not very "authentic". There are certain things we want said, etc etc
Drew Adler
gathering votes
Moving this back to Gathering Feedback so that we can properly break the requests into multiple requests. We have built a number of customizations to Genius' responses, such as a Deposit amount or whether or not Delivery is offered, and we plan to continue to add to these customizations.
T
Tina Norton
Drew Adler - the nationwide delivery language is something we would like to see adjusted. While we "can" - we do NOT want her offering it up in her first response when it may not be warranted. If they client asks, that is different.
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