AI Assistant Delay Response Feature During Business Hours
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Matt Moore
Often we are texting or emailing a customer and AI will jump in and respond for us as we are typing/trying to respond. The ability to set a specified delay for it to respond during business hours to try and limit the amount of times that it responds at the same time as a human before, during, or right after we send a message, often saying something we don't want her to say or saying the same thing we just said making us look kind of dumb/redundant.
Shelby Parker
Thanks for flagging this, Matt Moore — totally hear you on how awkward it is when the AI jumps in while you’re mid-reply and ends up sounding redundant or off-message. This is really helpful context, and I’m sharing it with the team as we review options like adding a configurable response delay during business hours. If you’re open to it, a quick example of when this happens (text/email, timing, and what the AI sent) would help us evaluate the best approach.
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Matt Moore
Shelby Parker sending you an example that just happened in the email that was sent to me as it is a screen shot of our internal system.