Genius Reply Notifications.
赤黒龍気
How about we stop having emma reach out to customers who arent engaged only to tell them the vehicle sold and then putting it in the genius reply when the customer didnt ask or even reply to that message. I dont understand why youre even putting something like that in the genius reply bucket instead of personal notifications. What sales rep in their right mind reaches out to a customer who isnt engaged to tell them the vehicle sold when we might have another one similar and we dont know what the customer is actually willing to consider. Your Ai and algorithm seems unfit to imitate a sales rep or even capable of synthetic critical thinking and I dont believe this is the type of response we should be sending out if we want to engage someone. Reaching out to tell a customer "we dont have it anymore" doesnt make sense as a strategy to get anyone to reply, especially someone we cant engage in the first 5-10 days. Replies like that seem primarily focused on the negative.
Shelby Parker
Appreciate you being so direct here, 赤黒龍気 — I hear you on how counterproductive those “vehicle sold” messages can feel, especially when the customer hasn’t engaged and you’d rather pivot to similar options. Thanks for taking the time to lay out the why behind it; I’m sharing this with the team so we can review how Genius Reply vs. personal notifications are being used in this scenario. If you’re open to a quick follow-up, could you share an example of the exact message that was sent (or a screenshot) and roughly when you’re seeing it trigger (e.g., after X days of no response)? That’ll help us dig in and assess the right adjustment.
赤黒龍気
Additionally, I had an instance where I had no choice but to inform the customer the vehicle had sold and I already provided additional options to consider to the client, but then emma reached out any way to say "That one has sold, but I can check for similar options if you're still interested." Which is a lie! Emma cannot check the inventory or even accurately asses what a similar option would be and provide it, why are you having Ai lie to the clients and not even able to review prior outreach?