Add 'All Conversations' to Conversation Screen Dropdown | Voters

Add 'All Conversations' to Conversation Screen Dropdown

gathering votes

Kyle Mountsier

Currently, it is difficult to go back to prior day or previous working conversations to re-engage customers from the conversations tab. It would be helpful to have an 'All Conversations' option in the dropdown so the thread can be more similar to a typical messaging app. It would be best to have the 'All' option as the default with the option to filter to open or closed conversations, with the most recent conversations at the top of the thread.

Shawn Goebel

Merged in a post:

More organized user friendly messaging

Steve Colman

If i have a conversation with someone 2 days ago. i have to go back 2 days in closed conversations to locate customer convo. messaging should be like Facebook or texted messages. we should have all of our messages together in chronological order so we can see all messages and not have to dig.

Danielle Delano

Yes! My least favorite feature in DriveCentric. I always feel like I'm losing my customers. Also can't seem to just see sent messages and forward them?

Shelby Parker

Hey Steve Colman, thanks for your feedback! I have a few more questions for you:

Can you provide more details on how you envision the chronological order of messages? Should it be based on the time of the last message in each conversation?
Are there any specific features from Facebook or text messaging apps that you would like to see implemented in our messaging system?
Would you find it helpful to have a search or filter function to locate specific conversations more easily?

Jacob Coleman

Merged in a post:

Let me see all conversations not just a few

Collin McSorley

I think we should be able to select the conversations tab and then select a representative and all of the conversations they've had show up there.

Jacob Coleman

Hi Collin, thanks for the feedback! I'm merging your request in with an existing request for the same feature, so that all votes are collected in one place.

Jacob Coleman

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gathering votes

Jacob Coleman

Merged in a post:

Conversations all in one drop down

Frank Chelli

All conversations should be in a single drop down regardless of the date or if they are opened or closed. It's 10X the work to have to scan back day by day and then opened or closed. It should be exactly like a cell phone one single list with all threads.

Jacob Coleman

Hi Frank, thanks for the feedback! I'm merging this post into a similar one so we can monitor all of the feedback on this topic on one place.

Jacob Coleman

Merged in a post:

Ability to check all texts and see all threads to everyone in the same place

Dallas Mientkiewicz

similar to how you can open your texts on your phone and see all of your text threads

Jacob Coleman

Hi Dallas, thanks for the feedback! I'm merging this post in with a similar request.

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