Responding to AI Assistant email interactions | Feature Requests

Responding to AI Assistant email interactions

Jared Lowell

When the customer engages the AI assistant via email, there is no way to join the conversation. 
For instance, if the customer asks the AI a clarifying question about the car they've enquired on, there's no way to directly respond within that email thread and simply answer the question. 
Not being able to join the conversation makes the AI assistant almost more of a hinderance as we have to then start a completely new thread to answer a question, which is not only illogical and confusing for the customer, but also further risks getting sent to Spam on the receiving end as a totally new thread from a 'duplicate' CRM address. 
If we've connected with the client on an email thread via the AI,  it is vital that we be able to continue in that correspondence thread that is actually working rather than getting lost in the mix with a new thread and breaking continuity.

Shelby Parker

Thanks for raising this, Jared Lowell — totally hear you on how disruptive it is to lose the email thread continuity (and the added spam/duplicate-thread risk). This is really helpful context; I’m sharing it with the team so we can dig into what’s possible here, and we’ll follow up if we need any additional details from your side.