AIM/Agent-Genuis first response
Julie Petree
Vehicle-Specific First Response- same thing for Stock numbers on AIM/agent for first response.
Shelby Parker
Thanks for flagging this, Julie Petree — really helpful. Just to make sure we’re understanding the AIM/Agent Genius “vehicle-specific first response” ask correctly: in what scenarios are you expecting that to trigger (e.g., only when the lead is tied to a specific VIN/vehicle vs. a more general inquiry)? And when a VIN/vehicle or stock number is present, what should the first response do differently — explicitly reference that exact VIN/stock, or handle cases where the customer asked about multiple vehicles? Lastly, if a lead has both a VIN/vehicle and a stock number (or neither), which should take priority, and what should happen when that info isn’t available?