Genius Information Proccess
gathering votes
A
Anthony Li
I have been trying to use Genuis however it is not able to state my name or what dealership I come from. It does not know the customers name or the vehicle they inquired on and it'll just send quick catch phrases instead of properly formated texts and emails.
A
Alex Weidenbenner
gathering votes
Hi Anthony, just to make sure I am reading this properly; you are wanting Genius to pull customer, sales and dealership info when writing emails/ texts from the customer card, correct?
A
Anthony Li
Alex Weidenbenner That is correct. Without that information Genuis has been unable to say what dealership I work at, my name, the customers name, the vehicle they inquired about, etc. It’s been difficult since the only responses it will type out are responses such as “Today is a great day to look at some cars! Come check us out! 🚗⭐️” instead of a proper text or email.