Genius AI - Pause Genius When Actively Typing / Engaging with Customer | Voters

Genius AI - Pause Genius When Actively Typing / Engaging with Customer

Melissa Hortenbury

We can be in direct communication with a customer and the genius will send messages right over us. It makes us look incompetent and like we aren't communicating with each other from a customers perspective when we have conflicting information being sent on top of what we just sent. If we send the text opt in first and genius comes after then when the customer responds it shows as a reply to genius, so every time athe customer messages the genius does as well. It's very convoluted and many times I have to tell them to ignore it and it's a bot just so they understand what's going on.

Joe Smith

100% agree.

Desiree Trapp

Strongly agree. It makes us look incompetent when we respond to a customer and the AI sends a message at the exact same time. Since the AI sent the last message, the customer's reply routes back to it, creating a loop where sales never gets a chance to step in. Once sales is communicating with a customer, the AI should be paused for at least 24 hours.

Chase Allen

Seconded.

Ana Angel

How many votes are still needed to get this passed to the next stage of development?

Wilson Reynoso

agreed

Elias Habibi

PLEASEEEEEEEEEEEEEEEEEEEEE FIX

Sara Pacheco

YES YES YES !!!!! This needs to be a thing

Bill Klozik

I need a live person to tell me what's going on with my video that I sent thre times via email and it failed and twice to his cell phone that he says he did not receive!

J. Mason

i just put a customer in as a personal lead source & send the initial opt in text and 1 minute later the A.I. assistant sends an additional opt in text. like the other salespeople are saying, it looks very unprofessional and cluttered and disrupts the flow in conversation.

Noel Stutz

Once a salesperson has claimed a lead and made initial contact, the Genius AI should immediately pause communication. We are experiencing daily situations where Christina is interrupting active conversations and negatively impacting our ability to earn the customer’s business, especially after hours.
When a sales representative engages a lead, the AI should be temporarily disabled for at least 24 hours to allow the sales team to properly work the opportunity. Christina’s role is valuable for initial engagement, but once a customer is actively communicating with a salesperson, the AI should not continue messaging or re-enter the conversation even if customer directly messages her. Just create a Genius Follow Up.
In sales, when a customer mentions that price may be a concern, we do not treat that as a final objection or close out the opportunity. In the example referenced, Christina responded with a sense of finality, which could have ended our chances of selling the vehicle. This type of response undermines the negotiation process and removes the opportunity for proper objection handling.
Additionally, we are seeing instances where customers are actively negotiating with a salesperson and the Genius AI randomly jumps back into the conversation, creating confusion and disrupting momentum. This is not an isolated issue. It is a consistent pattern that is affecting our performance and customer experience.
This needs to be addressed and corrected as soon as possible to prevent further disruption to our sales process and customer relationships.

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