Genius AI - Pause Genius When Actively Typing / Engaging with Customer
M
Melissa Hortenbury
We can be in direct communication with a customer and the genius will send messages right over us. It makes us look incompetent and like we aren't communicating with each other from a customers perspective when we have conflicting information being sent on top of what we just sent. If we send the text opt in first and genius comes after then when the customer responds it shows as a reply to genius, so every time athe customer messages the genius does as well. It's very convoluted and many times I have to tell them to ignore it and it's a bot just so they understand what's going on.
V
Vincent Johnson
Strongly agree
B
Brock Minnich
We need to address an issue with the AI messaging immediately.
The automated responses are going out too quickly and interfering with our personal follow-up. It’s creating confusion for customers and, in some cases, weakening the quality of the conversation before we even engage.
At a high-volume store like ours, timing and control of the message matters. Right now, the AI is stepping in “on top of us” instead of supporting us.
We need one of the following implemented:
• A delay before AI responses are sent
• The ability to manually approve or suppress AI replies per lead
• Or the option to disable AI messaging entirely on active conversations
This needs to be adjusted so the AI supports the sales process—not competes with it.
Please let me know what controls we have available and how we can change this as soon as possible.
B
Brock Minnich
💯
J
JUSTIN MADDEN
I agree with this also
J
Joe Smith
100% agree.
D
Desiree Trapp
Strongly agree. It makes us look incompetent when we respond to a customer and the AI sends a message at the exact same time. Since the AI sent the last message, the customer's reply routes back to it, creating a loop where sales never gets a chance to step in. Once sales is communicating with a customer, the AI should be paused for at least 24 hours.
C
Chase Allen
Seconded.
A
Ana Angel
How many votes are still needed to get this passed to the next stage of development?
W
Wilson Reynoso
agreed
E
Elias Habibi
PLEASEEEEEEEEEEEEEEEEEEEEE FIX
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