Genius AI - Pause Genius When Actively Typing / Engaging with Customer
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Melissa Hortenbury
We can be in direct communication with a customer and the genius will send messages right over us. It makes us look incompetent and like we aren't communicating with each other from a customers perspective when we have conflicting information being sent on top of what we just sent. If we send the text opt in first and genius comes after then when the customer responds it shows as a reply to genius, so every time athe customer messages the genius does as well. It's very convoluted and many times I have to tell them to ignore it and it's a bot just so they understand what's going on.
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Heather Williams
THIS!!!!
Drew Adler
Merged in a post:
Ai Messaging
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Monica Lake
Ai should not be sending messages while a sales person is messaging them. While we type Ai will send a message. After the message from the sales person is sent Ai will still automatically send the ai response directly after I just texted them. This can easily turn off a customer because it can look/feel like spam, as well as create confusion because it looks like 2 different people are messaging at the same time.
Shelby Parker
Thank you for posting, Monica Lake! I have a few more questions for you:
- How often does this issue occur during customer interactions?
- What specific scenarios or types of messages trigger the AI to send a message simultaneously with a salesperson?
- Are there any specific suggestions on how the AI should prioritize or delay its responses when a salesperson is actively messaging?
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Michael Stimmel
Shelby Parker is there a way to adjust the AI settings. We have similar issues with this happening as well as multiple messages going out to the prospect looking like different people are texting from the dealership.
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Jonathan Kerr
Fact!
Shelby Parker
Thank you for posting, Melissa Hortenbury! I have a few more questions for you:
- How often does this issue occur during customer interactions?
- What specific scenarios or types of communication trigger the Genius to send messages?
- Are there any specific times or conditions when the Genius should be paused or disabled?
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Laura Lamarre
Shelby Parker this issue occurs every time genius is impersonated.