I need a live person to tell me what's going on with my video that I sent thre times via email and it failed and twice to his cell phone that he says he did not receive!

i just put a customer in as a personal lead source & send the initial opt in text and 1 minute later the A.I. assistant sends an additional opt in text. like the other salespeople are saying, it looks very unprofessional and cluttered and disrupts the flow in conversation.

Once a salesperson has claimed a lead and made initial contact, the Genius AI should immediately pause communication. We are experiencing daily situations where Christina is interrupting active conversations and negatively impacting our ability to earn the customer’s business, especially after hours.

When a sales representative engages a lead, the AI should be temporarily disabled for at least 24 hours to allow the sales team to properly work the opportunity. Christina’s role is valuable for initial engagement, but once a customer is actively communicating with a salesperson, the AI should not continue messaging or re-enter the conversation even if customer directly messages her. Just create a Genius Follow Up.

In sales, when a customer mentions that price may be a concern, we do not treat that as a final objection or close out the opportunity. In the example referenced, Christina responded with a sense of finality, which could have ended our chances of selling the vehicle. This type of response undermines the negotiation process and removes the opportunity for proper objection handling.

Additionally, we are seeing instances where customers are actively negotiating with a salesperson and the Genius AI randomly jumps back into the conversation, creating confusion and disrupting momentum. This is not an isolated issue. It is a consistent pattern that is affecting our performance and customer experience.

This needs to be addressed and corrected as soon as possible to prevent further disruption to our sales process and customer relationships.

We can be actively communicating with a customer, and the Genius system will send messages on top of ours. From the customer’s perspective, it makes us look disorganized and as if we are not aligned internally, especially when conflicting information goes out right after we’ve reached out.

From that point on, every time the customer responds, Genius sends another message as well. It becomes very confusing and cluttered. Many times I have to explain to the customer to disregard those messages

We definitely need to begin the vote on this one. It would only make sense that once a sales person is actively on a customer profile, whether that be in the process of responding or a response that has already been sent. There should be no need for Ai to continue the reach out attempt. I just feel like it could essentially throw the client off or in some cases annoy them with the back to back text messages like that. It just takes away the credibility of our message (follow up) and comes off more as a generic automated message instead which could entail a client not wanting to respond or responding with STOP.

We have had sales staff complain about this as well. Would also love to see a fix to this.

This AI is not good, I need to text them. Are you guys going to let me text my leads first?

Will this be addressed?

100% this is really annoying

agreed