Genius AI - Pause Genius When Actively Typing / Engaging with Customer | Voters

Genius AI - Pause Genius When Actively Typing / Engaging with Customer

Melissa Hortenbury

We can be in direct communication with a customer and the genius will send messages right over us. It makes us look incompetent and like we aren't communicating with each other from a customers perspective when we have conflicting information being sent on top of what we just sent. If we send the text opt in first and genius comes after then when the customer responds it shows as a reply to genius, so every time athe customer messages the genius does as well. It's very convoluted and many times I have to tell them to ignore it and it's a bot just so they understand what's going on.

Bryan Grafton

This has to be fixed. There are car deals that get ruined over this.

Taylor Cook

PLEASE MAKE IT HAPPEN

Kevin Johnson

Could not agree more. This is a huge problem at all of our stores. AI will aggressively insert itself in conversations when a sales consultant has taken over. Even after the sales consultant apologizes for the AI interrupting, the AI continues to insert itself with generic statements offering to help or make appointments. We need the AI to disengage if a sales consultant enters the chat. Unless the consultant forgets to reach out for an extended time, the AI should not re-engage. It should behave like a business coordinator and TO the deal to the sales consultant and only re-engage after a specified time.

Keith Wills

Yes please. all these comments resonate

Mikey Criss

You can actually ask them to stop genius making an initial contact attempt when a lead comes through during business hours. The issue with this is that it can't be set to specific days of the week. I tried this but I work in BDC and don't work Saturdays, so I had to turn it back on as to not affect response times.

Zoey McClain

AGREE and the only work around is to fire genius but then its fired for good

Dylan Griebel

YES PLEASE!! Should be a no brainer.

Michael Cotter

Couldn't agree more with any statement more. AI needs to be toned DOWN!! Put in a time limit if a lead comes in during work house, say 15-20 min of no contact. Then have the AI cut in. But If a leads been called, texted, emailed by the sales staff it needs to be cut off.

Andy Potter

Common sense feature that should have existed when AI launched.

Vincent Johnson

Strongly agree

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