Genius AI - Pause Genius When Actively Typing / Engaging with Customer | Voters

Genius AI - Pause Genius When Actively Typing / Engaging with Customer

Melissa Hortenbury

We can be in direct communication with a customer and the genius will send messages right over us. It makes us look incompetent and like we aren't communicating with each other from a customers perspective when we have conflicting information being sent on top of what we just sent. If we send the text opt in first and genius comes after then when the customer responds it shows as a reply to genius, so every time athe customer messages the genius does as well. It's very convoluted and many times I have to tell them to ignore it and it's a bot just so they understand what's going on.

Keith Wills

Yes please. all these comments resonate

Mikey Criss

You can actually ask them to stop genius making an initial contact attempt when a lead comes through during business hours. The issue with this is that it can't be set to specific days of the week. I tried this but I work in BDC and don't work Saturdays, so I had to turn it back on as to not affect response times.

Zoey McClain

AGREE and the only work around is to fire genius but then its fired for good

Dylan Griebel

YES PLEASE!! Should be a no brainer.

Michael Cotter

Couldn't agree more with any statement more. AI needs to be toned DOWN!! Put in a time limit if a lead comes in during work house, say 15-20 min of no contact. Then have the AI cut in. But If a leads been called, texted, emailed by the sales staff it needs to be cut off.

Andy Potter

Common sense feature that should have existed when AI launched.

Vincent Johnson

Strongly agree

Brock Minnich

We need to address an issue with the AI messaging immediately.
The automated responses are going out too quickly and interfering with our personal follow-up. It’s creating confusion for customers and, in some cases, weakening the quality of the conversation before we even engage.
At a high-volume store like ours, timing and control of the message matters. Right now, the AI is stepping in “on top of us” instead of supporting us.
We need one of the following implemented:
• A delay before AI responses are sent  
• The ability to manually approve or suppress AI replies per lead  
• Or the option to disable AI messaging entirely on active conversations  
This needs to be adjusted so the AI supports the sales process—not competes with it.
Please let me know what controls we have available and how we can change this as soon as possible.

Brock Minnich

💯

JUSTIN MADDEN

I agree with this also

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