When you minimize a profile it creates a tab on the bottom right of the page. I've attached a pdf to show what the tab looks like. I'd like to be notified when a customer texts back. It could be a dot, bubble or anything that tells me the customer has messaged back. It only notifies the column on the left screen.

Thanks for flagging this, Eric Escobedo — totally get the goal here. Quick couple clarifiers so we can make sure we’re thinking about the right spot/behavior: which “bottom right tab” do you mean (the conversations/messages widget, a specific section, or something else)? And when a customer replies, what should count as a trigger — only brand-new inbound messages, or also replies tied to certain channels/campaigns (SMS/email/chat, etc.)? Lastly, what do you want the notification to do: just a visual badge until you open the thread, or should it persist/clear based on a specific action?