Price Change Alerts
C
Caleb Suhl
The concept behind price change alerts is great. We want useful information for our customers. The issue is 50+ pings on our computer in a 30 second window, especially when we are sitting with a customer. Currently, the only two options are to mute all notifications or turn off notifications for price changes. Most of my team has opted for the latter but it would be fantastic to still be able to get price change alerts without annoying everyone close enough to hear it or turning off audio for other notifications. We would like to see price change alerts but not hear them if this feature could be added. It's distracting for the salesperson and the person looking at numbers so some of us have just turned it off completely. Thank you for your time.
C
Caleb Suhl
Hi Shelby! Thank you so much for getting to this.
1 Every other notification we get is perfect as is. Especially getting audio for messages or being tagged.
2 A visual indicator for price change alerts would be sufficient.
3 I have noticed that we get a flood of price change notifications all at once. This also has the effect of burying other notifications that are easy to miss in the mix. If it's possible to have them real-time instead of all at once that would be good or having a separate section altogether for price changes would be fantastic as well. A frequency of a couple of times a week is more than sufficient. Even once a week would be fine. Again, the idea behind it is great. Reaching out once a week to everyone who's had a price change I feel would be good.
Shelby Parker
Hiya Caleb Suhl, thanks for this post! I have a few more questions for you:
- What specific types of notifications would you like to receive as audio alerts, if any?
- Would a visual indicator for price change alerts be sufficient, or do you have other preferences?
- How frequently do you need to receive price change alerts to effectively assist your customers?