Alternate Text Opt-In Langauge
under review
Drew Adler
As a user, I would like the default text opt-in that is required to include either the interested vehicle information or the trade-in vehicle to have a better chance of engaging the customer.
When an interested vehicle exists on an Open Deal, verbiage should be added to the default opt-in to reflect the interested vehicle.
- Hello {Customer First Name}, this is {User First and Last Name} with {Dealership Name}. Thank you for your interest in a {Vehicle Year} {Vehicle Make} (Vehicle Model}! May I communicate with you via text? Reply YES to confirm, or reply STOP at anytime to end. HELP for help. Msg freq varies. Msg & data rates may apply
When a trade-in vehicle exists on an Open Deal AND no interested vehicle exists, verbiage should be added to the default opt-in to reflect the trade vehicle.
- Hello {Customer First Name}, this is {User First and Last Name} with {Dealership Name}. Thank you for your interest in receiving an offer on your {Vehicle Year} {Vehicle Make} (Vehicle Model}! May I communicate with you via text? Reply YES to confirm, or reply STOP at anytime to end. HELP for help. Msg freq varies. Msg & data rates may apply
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Isa Williams
Agreed. Yes please make this available. Customizing opt in should be basic for a platform like this.
From: Phillip Gill
We need the ability to modify part of the opt-in text to a customer to better introduce ourselves or to better align our mesaging to the customer inquiry.
In the previous post there was a long explanation given about requirements for a second opt-in text. I am not arguing with those requirements here and I will add that post to the comments for all to read. However, I do not see why there cannot be partial customization as long as those requirements are also being met.
Patial customization would rightfully bridge the gap between compliance and a dealer's ability to more appropriately address thier customer.
When you study the AI tool, partial customization already is happening and you as a company seem OK with this. Thus, what is the difference if a human is typing that customization while Drive automatically sends the compliance messaging and still requiring opt-in?
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Brett Paulson
PLEASE MAKE TEXT OPT IN WORDING CUSTOMIZABLE TO US BASED ON LEAD INFO, CUSTOMER INFO, ETC.
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Leigh Morehouse
My entire staff is begging for this. Please do this ASAP. Our old, antique, previous CRM (DealerSocket) was able to do this for us, seems like DriveCentric should easily be able to do it.
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Sarah Seymour
Yes, this would be extremely helpful. Most customers do not remember what dealership they submitted to so it would be helpful if we could include the car or even better a link to the VDP of the car or a photo.
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Krysta Dupuis
Hi, It is very important to be able to customize at least part of the opt in message!
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Jackson Rodriguez
Please allow US to opt in our customers!
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Samantha Salzano
Would be great if there was a blank option so we can type what we would like , but customer still needs to opt in
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Kevinth Nunez
Did they every do a custom opt in text?
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David Chenot
yes, enhance everything!
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Jacques Perreault
many opt-ins are denied because of this very thing, I'd say it's quite important to address
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