Auto-Impersonate when clicking Reply to text | Voters

Auto-Impersonate when clicking Reply to text

Robert Rodriguez

When replying to a text conversation, it would be helpful if the "from" field auto-populated the same way it does on email replies. Right now I have to manually switch who I'm responding as each time, and in a fast back-and-forth it's easy to miss — which creates confusion on the customer's end. Email handles this automatically on reply, text should do the same.

Alex Weidenbenner

Merged in a post:

While impersonating via text

Sofie Lord

Please add the ability to set a default "Send As" identity when impersonating someone. For example, if I select "Send as Andy," that selection should remain active for all subsequent texts until I manually change it or I move on to a different screen. Having to reselect "Send as Andy" before every message is repetitive and slows down texting.

Shelby Parker

Thanks for flagging this, Sofie Lord — totally hear you on how repetitive that “Send As” re-selection would get when you’re texting while impersonating. This is really helpful context; I’m sharing it with the team so we can review the best way to support a default Send As that persists until you change screens or update it, and we’ll follow up if we need any additional details.

Sofie Lord

Shelby Parker Thank you!

Shelby Parker

Thanks for flagging this, Robert Rodriguez — totally hear you on how easy it is to miss in a fast back-and-forth, and how confusing that can be for the customer. This is really helpful context; I’m sharing it with the team so we can review the “auto-populate From on text reply” behavior (similar to email) and assess next steps. If we need any additional details, I’ll follow up.