Ability to Mark Texts as Read versus Ignoring
gathering votes
K
Kyle Luther
There should be a feature where you can mark a text as read. There can be numerous reasons we would not need to respond to a text. Such as a like or derogatory messaging or someone just acknowledging your message.
P
Paul Alvarado
Yes, instead of “ignored” it should be “read”
B
Bill Colarusso
Would be good if we can group / sort all read and/or messages that have replies (sort and view just the replies.
T
Tracy Masilotti
Yes it’s crazy to have to respond to something that needs no response
Drew Adler
gathering votes
Shelby Parker
Hey Kyle Luther, thanks for your feedback! I have a few more questions for you:
- Can you provide more examples of situations where you would not need to respond to a text?
- Would you like to have an option to add a note or reason when marking a text as read?
- Should the 'mark as read' feature be available for all users or only for specific roles?
K
Kyle Luther
Shelby Parker:
1.We do not have any current examples but an instance where it would be needed is a reaction to a message such as liking a text we send out from the system.
2.An option to leave a note would be good.
3.All users should be able to mark them as read as it would save time on unnecessarily having others do the task for reps.