Acknowledge (Ignore) Text Reactions or Emoji Responses | Voters

Acknowledge (Ignore) Text Reactions or Emoji Responses

planned

JOHN SPATZ

As a user, when a customer replies with a text reaction, a liked text, or a single emoji, I should not be required to ignore it for it to count against my response and Fumble reporting metrics. I should be able to acknowledge receipt of the reaction or message, removing the Unreplied message from the sidebar, and the acknowledgement should be considered within Reporting.

Alex Weidenbenner

Merged in a post:

React to text rather than ignore

Lexi Becker

have the option to react to a message, like an imessage, where you can like, dislike, or love a message. That way ignoring a message can be avoided.

Shelby Parker

Thanks for sharing this, Lexi Becker — really helpful suggestion. I can definitely see how quick reactions (like/dislike/love) could reduce the awkwardness of leaving a message unanswered and make conversations feel smoother. I’m looping this into our review with the team, and we’ll follow up if we need any extra context on your ideal use case.

Scott McEwen

I vote yes

Ben Kuilman

One step further which should be considered: not just reactions/likes/single emoji's, but also texts under 2 or 3 words (or the ability for a manager to stop the timer or click ignore on any length without it affecting metrics).
Example:
Sales: I have you booked tomorrow at 10am
Cust: Thanks!
S: You're welcome! See you then.
C: See you then
At this point ignoring would make sense even though it's not an emoji, reaction, like, etc.

Dana Abruscato

Will this also apply to those who opt out? I have to hit ignore on those as well

Beth Davis

I agree. I did find at least a bit of a workaround. While replying to customers, if your response is something that would typically just need to be "acknowledged" (for instance... "I will see you here at 9:00 am!"), I will try to heed off the text reaction before I get it. I simply respond with Liked, "

insert their message here

". That is how things show up sometimes from people who have older phones. So I do that and it has helped a LOT. Granted, I still get people who "like" messages, but when they do I unfortunately have to hit "ignore" and then it counts against me. It's a bit maddening.

Jay Edwards

agree

Drew Adler

updated the status to

planned

Jose Rodriguez

YESSS AGREED

Adam Locke

agreed

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