"STOP" SHOULD NOT ADD TO FUMBLES
Y
Yesha Ghadiyali
Can text opt-outs be no longer counted as fumbles PLEASE?
R
Ryan Young
Also the Out of Office auto response messages.
Shelby Parker
Great to hear your perspective, Yesha Ghadiyali! I have a few more questions for you:
- What specific criteria should be used to identify a text opt-out as a fumble?
- Are there any specific scenarios where a text opt-out should still be considered a fumble?
- How should the system handle existing fumbles that were previously marked due to text opt-outs?
Y
Yesha Ghadiyali
Shelby Parker 1) everytime there is STOP as a reply from client 2) in no case an opt-out/ STOP should count towards a fumble 3) Remove them from BH fumble stats ytd