Personalize Opt in Text | Feature Requests

Personalize Opt in Text

Anne Plourde

ability to personalize the first line of the opt in text. The AI tool is able to and it seems to get more responses. We should have the same ability. The current message is not personal and too bland. Give us the ability to add an opening line., followed by the standard message.

Donny McCurdy

My last store was on the fence about adding DriveCentric, but this was one of the main reasons they stayed with Vinsolutions. At least give us 3-6 opt-in options to choose from.

Additionally, customers should be automatically opted-in when they chose to reach out to us first. Then opt-out if they dont want ot text.

J.P. Aiken

It makes zero sense that our AI virtual assistant gets to send dynamic, tailored messaging while human salespeople are forced to send the exact same robotic, spam-looking opt-in text that gets completely ignored. Sales reps are the ones building the actual relationships with these customers—we should have the flexibility to customize our initial outreach while staying compliant. Stop giving AI more rights and better tools than the actual humans doing the selling!

Paul Oiler

This would be a great fix, the client definitely know this is a generated response and not a persoanl response!

Brandon Chittenden

THIS so much. Almost no one will opt in and it's seriously hurting lead conversions on acquisitions.

A message that can be personalized for every customer (as I used to be able to do) with a STOP to cancel is far more effective.

justin madden

We’d like to make our initial opt-in text more personal and engaging. We’re having a difficult time getting customers to respond through the app, while our salespeople are seeing better results when texting from their phones.
Our McAlester store uses a conversational first message through its CRM and chat tool, such as:
“Hey, I’m Casey with Sam Wampler’s Freedom Ford in McAlester. I saw you inquired about an Expedition and wanted to see how I could help.
Reply STOP to cancel.”
They appear to be getting a better response rate with this approach. Can we change our initial message to something similar, personalized with the salesperson’s name, dealership, and vehicle of interest, while still meeting all opt-in and compliance requirements?

Kevin Jeffries

This is dumb that the AI can say what ever is pertinent to the lead coming in but we cannot? Makes no sense what-so-ever that we cannot tailor a message while staying compliant at the same time. Hopefully this will get a approved to allow paying clients to change the verbiage on the text opt in language.

Donny McCurdy

Kevin Jeffries they want Ai to be more dynamic, so it sees better results, so you'll keep it and pay more.

Kristina Lane

Arkansas, where I work, doesnt legally have to send the opt-in but we currently have to do so with DriveCentric. It would great if we could manually opt in. Especially when their lead specifically says "note; I prefer to be contacted via text".

Clarissa Bracknell

Yes! I can craft a text to get a yes much better than what it is.

Deajha Perez

I agree completely, we are seeing a lack of customers opting in because the message is so generic and is not pertaining to anything specific. "Your dealership is trying to reach you" does not help us especially when reaching out to customer to try and get engagement in the first place.

MICHAEL THOMPSON

The fact that we can not manually opt in or even change the wording at all is terrible!

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