Personalize Opt in Text | Voters

Personalize Opt in Text

Anne Plourde

ability to personalize the first line of the opt in text. The AI tool is able to and it seems to get more responses. We should have the same ability. The current message is not personal and too bland. Give us the ability to add an opening line., followed by the standard message.

Deajha Perez

I agree completely, we are seeing a lack of customers opting in because the message is so generic and is not pertaining to anything specific. "Your dealership is trying to reach you" does not help us especially when reaching out to customer to try and get engagement in the first place.

MICHAEL THOMPSON

The fact that we can not manually opt in or even change the wording at all is terrible!

Deajha Perez

this is definitely needed as i feel like we arent seeing people opt in because its too generic and cannot be personalized

Rich Hughes

Virtual Assistant should not be one of the first things a guest reads, especially now with the current public sentiment of AI. Your Brand should be the first thing they see/read. "This is (your dealership) checking in".....with the Virtual Assistant at the end making it compliant. Way too many opt-outs from the current opening line, especially being in a more conservative PDA

Matt Bigelow

Why are people who need oil changes being added to the CRM as sales leads?

Patrick Mykel

I couldn't agree with you more. That should be a must have feature with any CRM as long as we still have the compliance language at the end of it

Matt Bigelow

Ive had customers both say they never get the opt in text, OR because its so formal and lacks context, they immediately assumed it was spam text and hit "no" right away because they didnt know why they were getting this.  
I see the solution to be able to be able to add a limited editable line into the opt-in, or an auto fill in of context such as the vehicle they wanted to know about and where they filled out their information linking us to them.
Data shows that texting is the most efficient way of establishing communication, and for some reason or another is the HARDEST to establish within DriveCentric.  I hope this oversight is addressed

Patrick Mykel

Matt Bigelow This is SO true. I cannot believe that the AI gets to personalize the first text and we cannot? I called them and they said its not a feature. I don't want to think about the amount of people that just look off that text as spam and kill our response rates

Noah McDonald

Agreed, AI get much higher opt in rates with a fully personalized opt-in text. Would be very beneficial to be able to at least change the first line.

Haley Rebant

I feel the current opt in is very curt.

Andy Potter

100%, being able to include the vehicle they're interested at the very least would help feel less automated.

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