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Ignore Text Reactions or Customer Liking a Text
Can we please stop when a customer "Likes" a text having it come in as a text from the customer and thereby being an "Unanswered" Text. It is artificially increasing our Fumble rate and there is no easy way of clearing it out without replying AGAIN to the customer with a thumbs up or something which is awkward at that point.
101
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gathering votes
824
Ability to Mark Texts as Read versus Ignoring
There should be a feature where you can mark a text as read. There can be numerous reasons we would not need to respond to a text. Such as a like or derogatory messaging or someone just acknowledging your message.
18
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gathering votes
375
Increase Max Limit on Cold Text Throttling
I am part of the BDC department, when going through previous customers trying to opt them in to texting I always get told I hit a limit. Is there are way for there not to be a limit?? It slows me down a lot.
14
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gathering votes
55
Use Nickname for opt-in text if available
Hi is there any way we can have the opt in to text pull from the "nickname" prompt instead of the first name. We have it set up on emails that way.
8
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gathering votes
37
Text Vehicle Brochure
Add the ability to text a vehicle brochure.
11
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gathering votes
66
iPacket - Text Template
Dealers that have iPacket can send packets easily through email. Is it possible that we can gain the same capability to do it through text in DC?
4
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gathering votes
6
Unsend Email or Text
Do we have an unsend feature on texts and emails . We should have a few seconds to unsend in case something is sent in error.
7
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gathering votes
40
Text Message Read Receipts
Salesperson should be able to see if a customer open their text just like and email.
6
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gathering votes
36
Group Messages
I would like the ability to send multiple customer a message in the same conversation. For example: a customer & their cosigner or a husband and wife in the same conversation.
7
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gathering votes
70
Voice notes / voice messages
I've had many customer texting me voice notes / voice messages and I haven't been able to listen to them. It should be allowed at least received them.
4
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gathering votes
10
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