Feature Requests

Add the ability to text a vehicle brochure.

If a customer replies to the Opt In text with something other than Yes or No, is the "Please respond with only YES or NO." our only option to send them after? Can it be worded softer? Like "Sorry, this system will not allow text conversation without a response of either YES or NO. Please reply YES or NO."

The Text Message feature added to the CRM tracks any texts that come into the system without a customer card. Sometimes, these may be "spam," but they are still sent to a dealership number. DriveCentric won't block you from seeing these text messages sent to the work lines; There is no way to mark a text or number as spam within DriveCentric. Creating a feature request to find a solution for this issue.

Salesperson should be able to see if a customer open their text just like and email.

Do we have an unsend feature on texts and emails . We should have a few seconds to unsend in case something is sent in error.

On our website it states by providing your information you are allowing us to text you. However, it won't let us send a new text opt in if the customer previously opted out. Even if the customer opted out 2 years ago and is sending in a new inquiry. This is frustrating. TEXTING IS THE MOST COMMON COMMUNICATION SOURCE.

Spanish is the main #2 language we deal with but occasionally receive French, Japanese, etc.. Can we simply add more Opt In Message options in other languages for when those come up?

I am part of the BDC department, when going through previous customers trying to opt them in to texting I always get told I hit a limit. Is there are way for there not to be a limit?? It slows me down a lot.

I would like the ability to send multiple customer a message in the same conversation. For example: a customer & their cosigner or a husband and wife in the same conversation.

Hi is there any way we can have the opt in to text pull from the "nickname" prompt instead of the first name. We have it set up on emails that way.