Ignore Text Reactions or Customer Liking a Text
gathering votes
J
JOHN SPATZ
Can we please stop when a customer "Likes" a text having it come in as a text from the customer and thereby being an "Unanswered" Text.
It is artificially increasing our Fumble rate and there is no easy way of clearing it out without replying AGAIN to the customer with a thumbs up or something which is awkward at that point.
M
MERANDA BARRAGAN
yes
C
Caressa Bastian
yes please
J
Jaci Kiger
Please!
J
John Mottes
that would be great
A
Andrew Gutmann
Why this issue is still unresolved is beyond me. Been using drive for 5 months now. Simple fix of (or what seems like simple) coding and recoding and it could be taken care of...
If you [companies] want accurate metrics, otherwise your data is wrong. Black and white.
Drew Adler
Merged in a post:
Disable Customer 'Like' Feature for Responses
J
Justin Graham
PLEASE ELIMINATE THE ABILITY FOR CUSTOMERS TO LIKE RESPONSES. HERE AT STIVERS, INTERNET MANAGERS, ARE REQUIRED TO SEND THE LAST TEXT MESSAGE, AND WHEN CUSTOMERS LIKE IT, THERE IS NOTHING TO RESPOND TO OTHER THAN SENDING A THUMBS UP, AND FROM THEN, IT BECOMES THUMB UP OR A LIKED MESSAGE BATTLE.THANKS IN ADVANCE.
Shelby Parker
Hello Justin Graham! I have a few more questions for you:
- Can you provide more context on how often this 'like' feature is causing issues in your communication with customers?
- Are there specific scenarios where the 'like' feature is more problematic?
- Would a feature to disable 'likes' on a per-conversation basis be a suitable solution for your issue?
M
Michael Sylvan
AGRED. THIS AFFECTS PEOPLES ACTUAL INCOME. ALSO CREATES AWKWARD COMMUNICATINS WITH CUSTOMERS. MASSIVE FUMBLE FOR DRIVECENTRIC. MASSIVE. AND IT SEEMS LIKE THEY ARE NOT TAKING IT SERIOUSLY. THIS IS NOT OK.
Drew Adler
Merged in a post:
Remove Clock Restart When Lead Reacts To Texting PLEASE!
J
Jason Cline
It creates unnecessary work and inconsistent conversation. Certain things just do not require responses. If we're using AI, it should be smart enough to determine necessary and unnecessary responses.
Shelby Parker
Great to hear your perspective, Jason Cline! I have a few more questions for you:
- Can you provide examples of the types of responses that you consider unnecessary and that should not restart the clock?
- Could you clarify what you mean by 'clock restart'? How does this currently impact your workflow?
- What improvements would you expect to see in the AI's ability to determine necessary and unnecessary responses?
Load More
→