Ignore Text Reactions or Customer Liking a Text
gathering votes
J
JOHN SPATZ
Can we please stop when a customer "Likes" a text having it come in as a text from the customer and thereby being an "Unanswered" Text.
It is artificially increasing our Fumble rate and there is no easy way of clearing it out without replying AGAIN to the customer with a thumbs up or something which is awkward at that point.
J
Jordana Carter
completely agree.
S
Suzy Vecchia
YES PLEASE
J
Jordana Carter
agree
J
Joe Castillo
Agree
J
Jim Forbes
agree
A
Annie Lam
Agreed
A
April Bowling
I agree. Conversely, it would be nice if we could "like" a customer's text.
A
Andrew O'Connor
Should be able to hit ignore and it go away.
P
Paul Bascom
AGREED
L
Lisa Mitchell
AGREE - also think that if we call the guest rather than texting them it should not reflect fumbled
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