Ignore Text Reactions or Customer Liking a Text
gathering votes
J
JOHN SPATZ
Can we please stop when a customer "Likes" a text having it come in as a text from the customer and thereby being an "Unanswered" Text.
It is artificially increasing our Fumble rate and there is no easy way of clearing it out without replying AGAIN to the customer with a thumbs up or something which is awkward at that point.
A
Annie Lam
Agreed
A
April Bowling
I agree. Conversely, it would be nice if we could "like" a customer's text.
A
Andrew O'Connor
Should be able to hit ignore and it go away.
P
Paul Bascom
AGREED
L
Lisa Mitchell
AGREE - also think that if we call the guest rather than texting them it should not reflect fumbled
J
Janetsy Coello
Agree!
C
Crystal Coleman
agree
J
Juan M Perez
Agreed! I usually send a text which would finalize a conversation but seems like the client always has to have the last word or reaction.
A
Anton Marienko
100 percent
A
Andy Knight
agree
Load More
→