Ignore Text Reactions or Customer Liking a Text | Voters

Ignore Text Reactions or Customer Liking a Text

gathering votes

JOHN SPATZ

Can we please stop when a customer "Likes" a text having it come in as a text from the customer and thereby being an "Unanswered" Text.

It is artificially increasing our Fumble rate and there is no easy way of clearing it out without replying AGAIN to the customer with a thumbs up or something which is awkward at that point.

Donnie Byars

I agree. This needs to happen. Why skew the fumble rate because the customer keeps liking or loving our closing comments multiple times?

Alexis Lepard

Yes please!

Richard Webb

Agree

Ray Sun

Yes, agreed! or at least an option that says No Reply Needed to clear it

Joe Smith

Agree

Erica Brizuela

Please add feature

John Williams III

agreed

Charles Kim

Agree

Andre Marques

Absolutely!

Jonathan Dochtermann

Liked "Can we please stop when a customer "Likes" a text having it come in as a text from the customer and thereby being an "Unanswered" Text.

It is artificially increasing our Fumble rate and there is no easy way of clearing it out without replying AGAIN to the customer with a thumbs up or something which is awkward at that point."

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