Increase Max Limit on Cold Text Throttling | Voters

Increase Max Limit on Cold Text Throttling

gathering votes

Mikayla Smith

I am part of the BDC department, when going through previous customers trying to opt them in to texting I always get told I hit a limit. Is there are way for there not to be a limit?? It slows me down a lot.

Drew Adler

Merged in a post:

Too many cold emails sent

Kati Rose

Failed to send video to the following targets:
8039287674 - You have sent too many cold messages in the past hour. (error ID: 8f80a8c1012846839af806660976b5a7)
I really wish it wouldn't do this This stops me from reaching out to as many people as possible! Ultimately puts my job duties on hold!

Shelby Parker

Hello Kati Rose! I have a few more questions for you:

Can you provide more details on how frequently you're attempting to send these cold messages?
Are there specific times of the day when you experience this issue more frequently?
Do you have any suggestions on how you'd like the system to handle the sending of cold messages?

Kirun Hundal

I am the only Service BDC rep we have, and I follow up with every customer that comes in. I get very behind, especially on busy days/weeks, because I keep getting this Max Message error. It makes the job MUCH more difficult and NEEDS to be pushed up.

Kirun Hundal

Lee Clanton

well we need more -- I have been here for over 18 years and I had 6 Birthday message today and 5 anniversary's today and did not finish the few I have

We have over 43 sales people here so this limit needs to be pushed up to at least 60 per hour

Jesse Blackmon

I too am running into this same problem, although today it was 23 before I received the error message

Matt Like

From what i understand, the carriers monitor how many texts they're receiving from certain lines and if too many are sent too close together, they may flag them as SPAM and this could impact deliverability

Lindsey Akers

I am running into the same issue. It is only like 31 messages an hour then I am locked out. I am the only BDC in the dealership so I can go thru that quick.

I think it should be 100 messages an hour if there has to be a limit.

Drew Adler

marked this post as

gathering votes

Shelby Parker

Great to hear your perspective, Mikayla! I have a few more questions for you:

Can you provide more details on the current limit you are experiencing? How many texts are you able to send per hour?
How many texts per hour would ideally support your workflow?
Are there specific times of the day when you send out the majority of your texts?

Mikayla Smith

Shelby Parker: I am not sure on the limit, seems to be like 30?? The number I send a day changes, I will send it to every customer I contact though so it just gets in the way sometimes. Also I send the texts throughout business hours.

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