It would be highly beneficial to have access and liberty to send as many massages as we can, because follow up is the main driver of our business and if we have limitation on that it makes it difficult to perform our duties to its best possibility. The more we follow up the better our customer satisfaction and retention rate will be.

I deal with the portfolio and contact every customer that we ever sold a vehicle to, and when you are a store that sells 300-400 vehicles a month, I get this cold message a lot. I get MANY, MANY voicemails, meaning I am required by my dealership standards to text and email as well. This limit by no fault of my own, will make it look to my managers like I am not doing my job properly. I do not deal with walk in or internet customers, This is my only means of income and there should not be a limit.

in addition, if the customer IS OPTED IN but there is no open deal, I CANNOT MESSAGE due to the cold message error. This is not acceptable.

YES! I don't understand why my productivity is being limited like this - I'm limited to 10 texts an hour even if they've opted in previously. This makes no sense

I would love for it to say "added to send list" I don't want to be marked as spam but do think all text I need to send as a BDC get sent. The list of text ends at closing hours if there are that many backed up.

Dealing with a portfolio with 300,000+ customers, and our dealership averaging 400 vehicles a month, we need to be able to reach more customers in a shorter period of time. The most frustrating part of this is, when they are already opted in and I still can't message because they haven't messaged us back. This one Current customer I was looking at was actively messaging us 9 months ago but I am not allowed to text just yet because of my limit? now I have to create a separate task to return to this customer to finish my half finished text? Seems silly and inefficient. My Job is lead generation with personal outreach to our current clients, often at my desk, this cold text prevention is hindering my outreach.

Your store will be limited to send 30 messages per hour to customers that have not started a new deal or have not been in contact with the dealership in the last 90-days. - this limit should be relevant to the dealership/database/number of reps reaching out, not a static number that's the same for a dealership that sells 30 cars/month or 300 cars/month.

Maybe it could be changed to a per sales rep limit? Regular reps can send up to 5/hour, loyalty reps can send up to 30/hour each? Since this is most often an issue for previously sold customers, maybe there could be a user type that is allowed a higher number of cold messages - but if they abuse it, it could be reduced? Or the store limit could be based on the previous years sold vehicles, allowing larger stores up to 50/100 messages an hour. I understand the need for the limit, it just feels disproportionately applied to users

I agree with this! Especially the Christmas and New Year timing being able to reach out to all previous customers just to keep in contact with them as well as just being able to stay in their forefront

I would really appreciate if we could be able to send as many messages as we possible can. Our jobs depends on as much follow up as possible, and when we have a limit put on us it makes it hard for us to do our jobs.