Increase Max Limit on Cold Text Throttling | Voters

Increase Max Limit on Cold Text Throttling

gathering votes

Mikayla Smith

I am part of the BDC department, when going through previous customers trying to opt them in to texting I always get told I hit a limit. Is there are way for there not to be a limit?? It slows me down a lot.

Dominick Liscio

Dealing with a portfolio with 300,000+ customers, and our dealership averaging 400 vehicles a month, we need to be able to reach more customers in a shorter period of time. The most frustrating part of this is, when they are already opted in and I still can't message because they haven't messaged us back. This one Current customer I was looking at was actively messaging us 9 months ago but I am not allowed to text just yet because of my limit? now I have to create a separate task to return to this customer to finish my half finished text? Seems silly and inefficient. My Job is lead generation with personal outreach to our current clients, often at my desk, this cold text prevention is hindering my outreach.

Courtney Burgess

Your store will be limited to send 30 messages per hour to customers that have not started a new deal or have not been in contact with the dealership in the last 90-days. - this limit should be relevant to the dealership/database/number of reps reaching out, not a static number that's the same for a dealership that sells 30 cars/month or 300 cars/month.

Maybe it could be changed to a per sales rep limit? Regular reps can send up to 5/hour, loyalty reps can send up to 30/hour each? Since this is most often an issue for previously sold customers, maybe there could be a user type that is allowed a higher number of cold messages - but if they abuse it, it could be reduced? Or the store limit could be based on the previous years sold vehicles, allowing larger stores up to 50/100 messages an hour. I understand the need for the limit, it just feels disproportionately applied to users

Sydney Chandler

I agree with this! Especially the Christmas and New Year timing being able to reach out to all previous customers just to keep in contact with them as well as just being able to stay in their forefront

Cinnamin Weaver

I would really appreciate if we could be able to send as many messages as we possible can. Our jobs depends on as much follow up as possible, and when we have a limit put on us it makes it hard for us to do our jobs.

Drew Adler

Merged in a post:

Too many cold emails sent

Kati Rose

Failed to send video to the following targets:
8039287674 - You have sent too many cold messages in the past hour. (error ID: 8f80a8c1012846839af806660976b5a7)
I really wish it wouldn't do this This stops me from reaching out to as many people as possible! Ultimately puts my job duties on hold!

Shelby Parker

Hello Kati Rose! I have a few more questions for you:

Can you provide more details on how frequently you're attempting to send these cold messages?
Are there specific times of the day when you experience this issue more frequently?
Do you have any suggestions on how you'd like the system to handle the sending of cold messages?

Kirun Hundal

I am the only Service BDC rep we have, and I follow up with every customer that comes in. I get very behind, especially on busy days/weeks, because I keep getting this Max Message error. It makes the job MUCH more difficult and NEEDS to be pushed up.

Kirun Hundal

Lee Clanton

well we need more -- I have been here for over 18 years and I had 6 Birthday message today and 5 anniversary's today and did not finish the few I have

We have over 43 sales people here so this limit needs to be pushed up to at least 60 per hour

Jesse Blackmon

I too am running into this same problem, although today it was 23 before I received the error message

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