Feature Requests

I would a button to be added where we can turn ANA on and off, multiple times I have been with a customer and another contact me and managers are busy doing other things and I get a fumble. would be nice if I can turn ANA on when I am with customers, break, away from surface and at home and be able to turn her off when I am at my desk.

I would love it if the AI didn't tell customers when the vehicle they submitted a request on is not available. We have a much better chance of flipping the customer speaking to them ourselves :)

It would be nice to be able to change the time of how quick the genius intiatlly responds to a lead. I would like the first chance to send the opt in text and email and if i dont after a certain time, then send and automated text and email

Any way to keep Genius from texting or emailing if we have already done so on a new lead? Customers are getting bombarded right away and would be off putting if it were happening to me.

If Sales or the BDC have a task already set to follow up with a customer the AI should not be able to also send a message, esp if it is the day or week a task is already set.

Currently if more than one customer has the same phone number the Genius self fires. The issue with that is for stores that get multiple leads with valid emails, but the customer doesn't want to provide a valid phone number. These customers will often use the phone number of the store as a place holder and the Genius will self fire. Those customers actually need the AI to work them through email because we have no other way to reach them. Can we get a setting where a store can determine what parameters the AI self fires or continues to work?

Whenever there's a reply that is inaccurate by the Genius, being able to rate the reply as such to retrain the language model would help it get better over time. Also being able to highlight particularly good responses as desirable so they happen more often. Being able to add a reason for the rating if desired, would be even better.

Genius would be great for long term follow up or files that haven't been touched in a certain amount of time like 5 days or 2 weeks, etc. Like others have said, we want the ability to change how fast she responds, if at all.

When a CUST sends an inbound message, I would like to be able to translate it in the chat. Even if i copy paste it down into the outbound chat box and then click GENIUS it only gives me one language option.

It would be great if AIM didn't attempt to engage customers whos files are closed 'finance declined' for at least 6 months. There is zero point in getting these customers fired up about getting a deal when we know they can't thus the close of the file.