Reduce AI assistant contact | Voters

Reduce AI assistant contact

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Dori Smith

I have a request that out AI assistant called Madison Monroe reduce her responses when the sales person has just sent emails and videos. It seems overwhelming to the customer when they get responses at the same time. The AI feature needs to pause and allow customer to respond to salesperson's contact

Canny AI

Merged in a post:

AIM engagement

Jeremy Bermond

We are truly enjoying the engagement with AIM. However, we either need to be able to adjust settings for when, how, and what triggers engagement. A frustration being created with our sales teams and customers is the AI interacting with actively engaged customers. Customers are getting messages from both AI and the sales person, causing confusion. An example of this is "Lake Pogue" at our J.Allen Ford dealership. This program needs to cease communicating when a salesperson is interacting with the customer.

Canny AI

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AI too intrusive and independent

David Freedman

Once a customer has been engaged by an actual human salesperson, the genius should reference their role as an assistant or support to that salesperson, if they haven’t been turned off. The way it’s set up now reeks of a system whereby salespeople are superfluous, and barely expected to do their jobs. If a salesperson has done their job, they should not be fighting the AI for primacy in the communication system.

Canny AI

Merged in a post:

Allow Sales people an alloted amount of time to respond before the AI spams messages

Anthony Mastrandrea

Most dealerships average a response time of 2-4 minutes and if that response time is met, the AI should be turned off until 2 days of inactivity. In addition the AI should not message the customers with information conflicting what was previously discussed by the salesperson.

Jonathan Schultz

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Tyler Nuckelt

For instance on new leads the AI should at least wait 1-3 minutes for us to take a shot before blasting customers. The AI's job should be to take up slack not be first point of contact if someone is actively responding to a customer. Probably over 100 leads have blocked us or said STOP in the last couple months because they are getting blasted by duplicate methods of contact virtually at the same time.

Tyler Nuckelt

Exactly. How many leads/deals are we burning because the AI sends a text and an email seconds AFTER you already sent one and it pisses off the customer.

Dori Smith

Ideally, I would prefer a reduced response after the salesperson is actively communicating with the customer. In this case, I had just sent a video and an email with detailed pricing and then not 20 minutes later our Ai was sending another email response. It is helpful to have Ai responding when there is a few days pause without communication but not competing with the sales person. Thanks for considering this issue. Dori

Shelby Parker

Hello Dori Smith! I have a few more questions for you:

Can you provide more details on the specific time frame you'd like the AI assistant to pause after the salesperson's contact?
Are there specific types of responses from the AI assistant that you find more overwhelming than others?
Would you prefer the AI assistant to completely stop responding after the salesperson's contact or just reduce the frequency?

Preston Feltman

Its very Misleading. Many people believe that the AI is a real person and have had people cuss it out. There's no telling how many deals it has burned due to causing confusion, lack of context in its responses and most of all spamming. When a lead comes in between me, BDC department, and the AI the customer has received 10 different avenues of contact, and this tends to overwhelm a customer.

Shawn Goebel

Anthony Mastrandrea Thank you for the feature request! We are not planning to change how quickly AI reaches out for the initial messaging. Our goal with AI is for her to get engagement and take the conversation as far as possible and then hand off the conversation to you. Keep in mind, AI will not Call or Send a Video to the Customer, we find that it's better for the the overall customer experience if you let AI Text and Email on the first day and you Call and Send a Video so the customer has 4 different methods to engage! Thank you again and have a great day!

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