Feature Requests

Looking to change the name of "State taxes and fees" to just "State taxes" as we already have documentation and DMV fees listed in separate lines. This has caused bad customer reactions during negotiations.

I don't like deleting appointments if they cancel because I like having the history of an appointment being set. It would be convenient though if we can mark them cancelled so when going through working on confirmations we can easily see who already cancelled without having to open the customer profile.

A lot of the AIM and AI emails that are auto-sent to customers don't include a question. For example, one we see a lot is: "I feel like I'm not doing a good enough job for you on the 2023 Mitsubishi Outlander Sport. Let's fix that!". "Last week you requested some more information on the 2023 Mitsubishi Outlander Sport. I'm here for your questions." We have customers that are email only and are on day 20. All 9 of her emails that have gone out, not a single one of them asks a SINGLE question. Pointless emails. If you don't ask a question, it doesn't warrant a response. This is ESPECIALLY important on deals in the first 6 days. WHY DOES AI NOT ASK THEM TO COME IN?!?! ISN'T THAT THE POINT? Older customers, WHY ARE WE NOT ASKING IF THEY ARE STILL SHOPPING? PLEASE INCLUDE QUESTIONS IN ALL EARLY AI EMAILS!

User would like to select templates in email blast.

As a dealer, I would like to see updates made to the Email Blast tool. Improvements in user interface and user experience Improvements in batch sending for deliverability Adding Template selection within a draft Adding a new reporting tab for emails with issues Adding features such as draft scoring / spam check Adding Genius Reply for rewriting drafts Adding the ability to email a draft preview

When I have 30 notifications from AI about the new leads, I am missing the tags from coworkers from when I am not in. If we could have AI as it's own notification tab, or be able to filter notifications, that would be very helpful.

Hi! I thought I would reach out to suggest some closed captioning options to the video modules available on DriveUniversity. I have since completed most of my modules in time for our Sept 9th launch date, but I feel as if closed captioning would be a great tool to use in store so that we can also listen to store conversations. Just a suggestion!