Feature Requests

Our dealer group offers local delivery for customers that insist on having the vehicle and paperwork brought to complete a sale. We don't provide shipping or transport for out of area customers though, and currently the Genius reply options are either "Yes we offer Nationwide Delivery" or "No we don't deliver." We'd like to be able to clarify for customers that we can/will certainly deliver to them within a reasonable distance, or that they are welcome to pay for and arrange their own shipping and transport for Nationwide Delivery from our dealerships. Right now, there is no middle ground and this causes confusion for our customers or can stop a deal before it starts.

I believe the overuse of emojis diminishes our professionalism in our written responses. Can we limit or opt out of this adolescent style of communication?

AI Interaction with a customer with no open deal or even with an open deal may not always show in the customer profile. sometimes it shows the AIM follow up in the notes section. sometimes it does not. Sometimes it will show in the conversation tab. and sometimes you will get a notification via mobile showing the customer replied to the AI and its unable to be seen at all in the lead. how can we better monitor this?

And have a mechanism to let the salesperson know the conversation.

We had a customer send in a Spanish lead and Genius sent an English opt-in and email. It would be great to integrate other languages so we don't miss out on these opportunities. The other option would be to disable Genius on non-English speakers to avoid all of the confusion.

Have a setting where genius doesn't reach out to transferred customers.

It would be great to be able to have a setting where Genius can be turned off from confirming appointments that are already marked confirmed.

Appointment confirmation would be a great addition to genius. Depending on when the appt is scheduled it would be beneficial to have an appointment reminder go out the day before an appt and have an appt confirmation go out the same day as an appt. It's a fact in this industry that show rates dramatically increase when appt reminders and confirmations are implemented. This could be done via email or text if a customer is opted in. Ultimately you could leverage the results of this feature to market Drive Centric as an even higher converting CRM than it already is.

DriveCentric should have an auto email function when a vehicle has been price dropped or increased so that an email is triggered from Genius to the customer. Also, there should be a notification that the client-advisor is aware of the price change and the email that was sent.

Our AI is sending emails saying something like "Have you found the right vehicle?" when the customer is requesting info for an RV or Travel Trailer My understanding of AI is pretty limited BUT my understanding is that it needs a prompt to create responses. As of now the prompt that the AI has been given is vehicle focused but it should be RV and Travel Trailer focused. We need to have our AI not mention “did you find the right vehicle?” when they are searching for a Travel Trailer- it is unacceptable and embarrassing.