Skip Initial (First) Genius Messaging
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Joshua Huser
Add a Genius setting to skip sending Genius' first response during Business Hours. When this setting is enabled, Genius will pick up messaging on day two if the customer is not engaged.
Drew Adler
Merged in a post:
Time AI assistant better
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Scott Brink
When real sales people send an email, and 2 minites later AI sends an email that over rides the real one and is contrary to what you to what sales told a customer makes us look stupid. Eg...Sorry Mr. Customer, the one of a kind Corvette you inquired about is sold...2 minutes late AI Hello Mr. Customer, the one of a kind Corvette you inquired about is available. It Seems we have to fire AI on every lead so we do not look like fools. Help us out here.
Drew Adler
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We added a Genius setting to skip Genius' first response during Business Hours. When this setting is enabled, Genius will pick up its messaging on day two, depending on whether engagement occurred. This setting is only request-able by the Expert User (CRM Admin) at the dealership.
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Ted Nus
Drew Adler
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Seattle Peppers
AI should have no contact if we contact them within 15 minutes (after open hours) of the first inquiry. They should not have contact once we connected unless it has been 3 days as we have daily follow up. AI is texting and emailing right after me. They contact when I have had contact with the person and it's causing confusion. STOLE THIS COMMENT BC YES YES YES
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Leonard Lallier
Our team needs an opportunity to text and email a customer. Customers may be getting confused on who point of contact is day 1.
Drew Adler
Merged in a post:
AI should have no contact if we contact them within 15 minutes (after open hours) of the first inquiry. They should not have contact once we connected unless it has been 3 days as we have daily follow up. AI is texting and emailing right after me. They contact when I have had contact with the person and it's causing confusion.
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Katie Demers
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Eric Luke
The fact that you can't set a time frame for the AI Text is ridiculous, we are currently dealing with a BBB and potential AG complaint bc the system texted at 6am.
Drew Adler
Merged in a post:
AI initial response time
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Sean Horgan
Could you delay the Genius response time on new leads so it seems a little less automated? 1-2 minute delay would still be timely.
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Carla Wallace
As a BDC Manager that communicated to set up internet appointments.... Delaying the AI about 10-15 would be very beneficial. Right now an agent responds and the AI responds confusing/overwhelming the customer. Also, once the text opt-in sent out...getting the customer on the phone to schedule is very difficult. In stores where there is a BDC Manager, the initial contact needs to be as focused as possible so live agents really provide value but multiple contacts does not.
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Frank Maiorino
It would be nice to be able to change the time of how quick the genius intiatlly responds to a lead. I would like the first chance to send the opt in text and email and if i dont after a certain time, then send and automated text and email let the people interact first. Give it at least 15 minutes with out an attempt from BDC or Sales person before the AI jumps in. And once they are engaged. The AI stops for at least 3 days if there is a lack of contact from the BDC or Sales person.
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Tawnya Bickel
I agree with all of the comments. A few tweaks and she could be awesome. A time delay and to stop engaging customers that are already texting sales or BDC are essential for us. Appointments, first response and engaged customers need a delay in her response. It's causing us issues.
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